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Word Play

Some business terms become so frequently shared in meetings they earn a place in the cliché hall of fame. Ranking at the top of the list might be (cliché alert) ‘outside the box,’ ‘synergy’ and ‘value-added’. (In fact, type ‘overused’ into Google and guess what comes up: ‘business phrases’.) Yet there is one word I’m hearing recently from clients that might have staying power without evolving into hyped MBA-speak.

Defined by Webster’s as “a subtle distinction or variation,” the word ‘nuance’ – and its companion in plural form – seems the perfect description for the not-so-obvious things a leader must notice in order to succeed.

“I think the biggest opportunity for me is to develop a better understanding of the nuances that exist in this organization when it comes to getting things accomplished.”

“Susie is doing a good job. Now the question becomes will she be able to navigate the nuances necessary to achieve results in her role?”

“It’s essential for John to stay strategic and look ahead, yet not lose track of the nuances for executing his team’s plan.”

While I like to focus clients on Rocks – those big items you need to identify and accomplish in order to (cliché alert) move the needle – there appears to be validation for not forgetting to (cliché alert) sweat the small stuff. So, the next time you think about how to improve, grow and develop in your career, be sure to consider the subtleties.

The best way to summarize the point I’m trying to make here is: it is what it is. After all, the more things change the more they stay the same. Now, get back to work. Time is money. And, if this advice doesn’t improve your performance, don’t blame me. That’s the way the cookie crumbles.

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Peaceful Surroundings

For 15 years, I traveled to Houston to produce games at the Astrodome, Rice Stadium and other venues. My journeys consisted of landing at Hobby Airport, renting a car and driving toward the Medical Center. To me, Houston was a lot of concrete, traffic and tall buildings. So when I received a call in 1998 to come to Houston to meet a man who wrote a book about his business, I recall thinking, “Great, another trip to the asphalt jungle.”

Little did I know there is a hidden gem within Houston’s 600 spacious square miles – 30 minutes from the better known Bush Intercontinental Airport – that has pine trees and not a high-rise in sight. That author, Bud Hadfield, discovered this special place off Hwy. 290 on Telge Road about three decades ago. Enthralled with its beauty, Bud moved the franchising company he started to a scenic 100-acre creekside tract and started converting low-lying woods into a secluded campus for housing and training franchisees. Eventually, he came up with the idea for a resort on the property to host business meetings, weddings and all sorts of gatherings.

Northwest Forest Conference Center is a peaceful oasis within the hectic pace of the nation’s fourth largest city. With meeting facilities – including a ‘can’t tell it from the original’ replica of the Alamo – and comfortable sleeping rooms where the only noise you’ll hear is the sound of nature in its nocturnal splendor, Northwest Forest is serenity defined.

I arrived for that meeting with Bud not fully aware of why he invited me to spend a day with him. Seems he wanted to offer me a job. I said yes… and we relocated. For more than six years, I had an office that looked out over the expanse of Northwest Forest. Suffice it to say, I didn’t need any extra motivation to get up in the morning. Whenever my extended family and friends would see it for the first time, they were struck by its uniqueness.

I still hold meetings at Northwest Forest Conference Center – and turning into the long driveway and seeing the gorgeous trees always fills me with energy. I know there isn’t a more serene setting in Houston… and you have to drive many miles to try and find another place like it in Texas.

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Get Movin’

Recent research suggests those who sit at a desk for six hours or more each day are 40 percent more likely to die within 15 years than those who are stationary less than three hours. That should be a scary statistic for a lot of folks – including me sometimes when I have a full day of phone coaching sessions and then write a blog entry.

There are many ways to overcome a sedentary work style including getting up and walking around or visiting peers instead of emailing and calling. Exercise is good, too, which is why I awaken at oh-dark-thirty three days a week to swim. (Sidebar: The YMCA closed its indoor heated pool last week for three months to remodel. Until the weather gets too cold, they’re utilizing the outdoor pool. Monday it was an unseasonal 60 degrees at 6:45 a.m. That will wake you up when you hit the water.)

Perhaps the best solution would be to work in a field that doesn’t require sitting all day. There are certainly a lot of career options available – nursing, waitressing and lawn care come to mind. Postmen and policemen use to walk, but that was a generation ago.

This morning – sitting at my desk during a coaching call – I saw someone who combines the perfect wage-earning/exercising program. Outside my window a man was placing door hangers. What struck me is how he was dressed: dry-fit wicking muscle shirt, nylon shorts, running shoes, sun glasses and iPod band around his arm with ear buds connected. Then I noticed he was running, pretty much sprinting, door-to-door. And this was no spring chicken. He had gray hair.

I envision this gentleman spending all day running around neighborhoods. Certainly not getting wealthy distributing advertising materials, yet enjoying the fresh fall air and making his heart healthier. So, after you read this, get up and go for a walk. If you need inspiration, think of the ‘door hanger guy.’ Of course, if you’re really motivated, go for a swim. You can think of me while you’re doing laps.

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Understanding Self

One piece of the executive coaching program I deliver to senior leaders involves conducting feedback interviews with superiors, peers and direct reports. Everything is anonymous – and as a trained journalist I tend to induce candid remarks that serve as valuable data during the coaching engagement. After speaking to 10-12 people, I transcribe comments then sit with a client to review others’ perceptions one by one.

Before these debriefing sessions, I give clients a ‘what to expect when you receive feedback’ document to help them prepare for hearing views about their performance and style. The range of emotional reactions is described as the SARAH Cycle: Surprise, Annoyance, Resistance, Acceptance, Hope. Much like the five stages of grief (DABDA) are non-linear, clients flow back and forth among SARAH before becoming open to change.

“I didn’t realize…” is an oft-heard response during a debriefing. When we finish, I tell a client to put the report away for a week and let some time pass. That allows the emotional response to dissipate and places a client in a much better mindset to work on changing what she desires. Interestingly, about half the people – and I’ve presented at least 50 of these over the years – tell me during our next session they read everything again that night. Then they showed the report to their significant other. Then they kicked the dog. (Just kidding about one of those.)

Yet, with all the angst that comes with having me ask, “What do you think about _____?” clients discover this is one of most important steps in growing into a stronger leader. If you’re looking to build on your strengths and improve areas where you’re challenged, have someone ask about you.

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Figure This

During our Florida trip a few weeks ago, we stayed at a condo near Melbourne with a beautiful view of the Atlantic. Of course, since we commuted four times that week back to Orlando to Walt Disney World and Universal Studios, our beach time was limited. Time on the road, however, was lengthy – 72 miles each way. We filled up the car three times in eight days. (I didn’t realize until after our return the Jeep Patriot we rented averages less than 20 miles per gallon on the highway. Ouch!)

On vacation I typically don’t pay attention to what’s happening in the world; however, I knew something was up just by watching gas prices at the same station climb from $3.49 the day we arrived to $3.65 when we departed. I found out later oil rose while we were hanging out with Mickey & Friends.

It’s interesting how government accounting works. The Consumer Price Index is a ‘market basket’ of 80,000 goods the government measures each month to determine inflation. The ‘core inflation rate’ – which you most often hear quoted and the one the Fed uses to determine monetary policy – excludes food and energy prices. That will forever strike me as strange, since you spend a lot of your earnings on food and energy.

From 1914-2012, inflation averaged 3.4 percent in this country. Of course, there were plenty of years higher and many lower. Last month, the CPI was 1.4 percent. That’s darn near nothing.

Except… consider the ever-shrinking size of consumer goods. Bought toilet paper lately? How about ice cream? Potato chips? Noticed anything about the portions? They keep getting smaller and smaller and smaller. The staple of my diet cereal is a perfect example of figures lying. Prices haven’t changed for my Golden Grahams, but the box is now ‘Net Wt 12 Oz’ and much much smaller than five years ago.

The government is right. Prices aren’t rising. For reality, though, they might want to start measuring CPA: the Consumer Pocketbook Amount.

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