This high-tech world we live in moves fast… and has a lot of wonderful tools to help folks be more efficient. Everyday there seems to be an innovation that makes people’s lives easier.
When you work for a large company, there’s an IT department on standby to help with challenges, especially integration of new apps or programs. When you’re self-employed and something doesn’t connect or work as intended, there’s… well… yourself… or a “we’re assisting other customers and will be with you as soon as we can” help line.
Over the past two decades, I’ve spent many hours on hold and many more speaking with support professionals… trying to explain exactly what my issue is so they can try to fix it. Often this happens following a software update. My current conundrum is trying to get my iMac calendar and Apple Mail to connect with MS Exchange, which one of my clients uses. If the way those two products get along is a reflection of the relationship between Steve Jobs and Bill Gates, I’m certain they didn’t like each other. (Don’t get me started on Teams!)
The best solution would be a teenager living at home. These things come naturally at that age. Unfortunately, our last one moved out seven years ago, so I wander alone in the technology desert. Guess it’s time to break down and pay a pro to help me resolve the issue.
Now that I think about it, that’s why people hire me