The 8th best thing I learned during the year:
Terrific Reaction – Go Daddy – which we utilize for Web hosting – suffered a service disruption in September ‘due to a series of internal network events that corrupted router data tables.’ Translation: someone hacked them and knocked out service for four hours. A day later an email arrived apologizing (‘We have let our customers down and we know it’) and gifting us with one free month. Four hours of disruption in exchange for a month of service. That’s a gesture of humility and loyalty that made a great impression.