Lessons Learned – #9

Continuing to count down the top 10 things I learned in 2012:

Weak Response – This was the year newspapers began charging for online access. I subscribed to the electronic version of one and felt the $11 monthly price fair. Then one day a charge appeared on our credit card for $21. I called and discovered the trial period ended. I asked to speak with a manager, who said if we take the Sunday home edition, the cost for online access and delivery would be $18. Think about that: to read on my computer, it’s $21. If someone throws a paper on our doorstep, I could access the Internet edition for $3 less. So I cancelled. Two weeks later an offer arrived by mail: both for $16 per month. Arrgh!

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Lessons Learned – #10

During the holiday season I take a break in my monthly e-newsletter from my typical approach to reflect on lessons learned the prior 12 months. Here’s hoping this idea and the ones that follow the next nine days provide insight and inspiration for the year ahead at work and at home.

Compassionate Perspective – In 2012, I weaved in stories about each of our kids in Fast:Forward and provided a recap of our Walt Disney World vacation. You’ve seen firsthand I believe family is the centerpiece of life. Which is why the tragedy of a week ago in Connecticut is so painful. Take a moment to remember the families, teachers and children who are hurting. If you believe in prayers, say some for those folks – and the next time your kids frustrate you, smile, give them a hug and say, “I love you.”

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Auf Wiedersehen

In the last couple of years the conspiracy theorists convinced quite a few people that centuries ago the Mayan calendar predicted the world is ending tomorrow – just when we are starting to gain a bunch of momentum with our business. So, this may be the last blog entry I write.

Of course, an Art History professor at the University of Texas at Austin – a renowned expert on Maya culture and winner of the UNESCO medal for lifetime contributions on Maya archeological sites – thinks there is a different explanation: providing comfort during a time of crisis.

“The hieroglyphs emphasized seventh century history and politics,” said David Stuart in an article on the school’s website. The world’s leading epigrapher of Maya script recently deciphered 56 glyphs in the Guatemalan jungle and discovered 200 years of history. “The monument commemorated a royal visit… by the most powerful Maya ruler… a few months after his defeat by a longstanding rival in 695 AD.”

Instead of predicting the world’s demise, Stuart believes the calendar alluded to a larger cycle of time that “happens to end in 2012.” When troubled, the ancient Maya “used their calendar to promote continuity and stability.” The importance of December 21, 2012, is to introduce a new cycle of hope. It’s “the end of 13 bak’tuns” and “the point was to associate the diving king’s time on the throne to time on a cosmic scale.”

Rest easy tonight. You’re likely going to wake up tomorrow just in time to do all that last-minute Christmas shopping. After all, as Stuart notes, “There are many more bak’tuns to come.”

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Trust Factor

Since I love to write so much – guess that’s why I earned a Journalism degree! – I frequently help clients by providing copy for their marketing materials. One of the ongoing projects I have is creating an e-newsletter every six weeks for a company in Boston. To finalize the December issue, I needed to do some fact-checking about the person we are highlighting.

This young lady grew up in the worst of circumstances – father in prison, mother addicted to drugs, brother committed suicide – yet she excelled in athletics and graduated as valedictorian of her high school class and earned the prestigious Horatio Alger Scholars Award to offset college tuition. She matriculated at Tufts University in Boston, all the way across the country from her home. Since the latest information I had was three years old, I needed to know how she’s doing now, so I put on my detective hat.

After several Google searches failed to provide any updates, I called her high school  to see if anyone had ‘the rest of the story.” Unbelievably, the woman who answered told me her son and this outstanding citizen dated, then she filled in the blanks. After a year in Boston, Stephanie transferred to Oregon State University and is pursuing becoming a veterinarian.

Of course, the best part of this is someone who has no idea who I am – and no real reason to help – had the trust and confidence to speak with me. She didn’t hide behind any confidentiality concerns or pass me on to someone else to say, “Sorry, we can’t share that information.” Instead, she was upfront and candid, allowing me to place a perfect bow on this inspirational holiday story. It made my day.

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Hunkered Down

With the east coast recovering from the overnight devastation of Hurricane Sandy, I have much compassion for residents’ plight. Prior to moving to Houston in 1998, I seldom thought about hurricanes. Since then we’ve dealt with three massive storms.

In June 2000, Tropical Storm Allison stalled and dumped 35 inches of rain – flooding downtown and a major highway. The only non-hurricane to have its name retired did an estimated $5.5 billion in damage.

In September 2005, just four weeks after Katrina devastated Louisiana, Cat 3 Rita took dead aim at Houston, then veered off to the east at the last minute. Two days prior, we were part of the largest evacuation in US history – three million people. Our normal four-hour journey to Dallas took 12. Friends left an hour after us and were in their car for 20 hours. We came home when the power returned five days later… and everything looked the same.

From 2-8 a.m. on the early morning of September 13, 2008, our family and dog gathered in a small interior bathroom to ride out Hurricane Ike. When it passed, I walked into the cul de sac to speak with neighbors, happy all seemed well. They pointed behind me to the home next to ours. It was split in half by a fallen tree. Rain returned a few hours later and ruined the house. The residents didn’t return for 14 months. In all, Ike left 2.3 million people without power… for up to three weeks. It caused $19.3 billion in destruction.

Hurricanes are one of nature’s most brutal forces. Without experiencing the fear, flooding and feelings of those involved, it’s hard to have sympathy – despite seeing the sad pictures on the news today. Thousands of your fellow citizens are dealing with a tremendous burden. Spare a moment to think of them. If you’re a believer, say a prayer. If you have spare dollars, send a few their way via Red Cross. Someday, you may be in need of a similar act of kindness. When you are, someone will be there. This is a great opportunity to pay it forward.

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