Just Say Thanks

Some say how you act as an adult is determined when you are a child. If that’s the case, I’m amazed many leaders have forgotten one of the best lessons they learned at a young age. It’s something one of my business mentors convinced me to adopt as a habit long ago: send a hand-written thank you note whenever you have the opportunity.

Of course, in this instantaneous world, it’s easier to type an e-mail, leave a voice mail or key in a text. Do you even remember the last time someone sent you a hand-written thank you note? Do you have any idea the last time you sent one to an acquaintance? I receive them so rarely that I keep them in a shoebox.

Rick Baker is the president of the AT&T Cotton Bowl. Following every meeting with him during my previous career more than a decade ago – whether for a casual lunch or a formal business session – I received a personalized thank you note in the mail. One time I asked about the process. He carries the notes in his car, he told me, and as soon as the meeting ends he writes them. When he returns to the office, his assistant hands him the address, which he writes on the envelope. She adds a stamp and sticks them in the outgoing mail. Three minutes of his time made great impressions on me…and likely everyone else he meets.

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Return to Yesteryear

A couple of Sundays ago we scheduled an ‘electronics free day’ at our house – which our kids met with a resounding “What! You’re kidding?” From the time we awakened until we went to bed, there was no television or radio… no e-mail or Twitter …no cell phones or iPods…no Xbox or Nintendo DS.

Instead, my wife, kids (ages 19, 15 and 11) and I did things like…oh…have focused conversations, read books and play board games. We also cleaned our house from top to bottom, discovering three overflowing bags of clothes and toys to donate to charity. From my viewpoint, it seemed all of us were more relaxed, smiled a lot and went to bed exhausted. The next morning, the kids even said, “You know, that wasn’t so bad.”

Obviously, it’s hard these days to disconnect for an extended period of time – and there were a couple of moments I admit to fighting the urge to peak at the Internet to see what was happening in the world. The bottom line is we enjoyed each others’ presence a lot, and the day turned out better than any of us expected. Then there’s the thought we used less energy, which is good for several reasons. It’s our intention to do this throwback day again in December when our daughter returns from college…and I, for one, can’t wait.

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Ending the Political Madness

Over the years I’ve served on quite a few committees…and one thing they all have in common is a specific time frame of membership. Usually it’s a three-year overlapping term. That way three people cycle off each year, so you have continuity and experience balanced with fresh ideas and perspectives.

Which begs the question: Why does government operate differently?

Would we as a nation be better served by term limits? What if the president, senators and congressmen were only eligible for a single six-year term – no re-election campaigns, no lifelong politicians?

Of course, they’ll never pass that law themselves. So, here’s a modest proposal: Run a third party in upcoming elections to vote out all incumbents. All newly elected members will sign a pledge that their sole purpose is to pass the 28th Amendment: setting a one-time six-year term for all elected national officials. Upon achieving that lofty goal, each of the interim third party members will resign, and new elections will be held. I’m thinking there’s no other way to put control back in the hands of the constituents.

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Time Passages

Two weeks ago, we put down our 16-year-old Golden Retriever. It was the first time I ever had to do something like that. We had dogs as I was growing up, but a friend of the family was called upon to handle that task on the two occasions it was needed. I recall coming home once each from high school and college, and learning we were no longer pet owners. That sort of made the whole passing of life thing a non-event; which is why I never imagined what it would feel like to go through that process.

As the day grew near, I was helping her up to go to the bathroom and she had pretty much stopped eating. We knew in our hearts it was the right thing, yet it grew increasingly more difficult to think about the inevitable. We decided on Monday that it would happen on Thursday, and the next 72 hours were filled with each of us spending time alone with her.

For a decade in our current home, whenever someone held the gate to our driveway open a second too long, she would tear out and head off to the neighbors. On Wednesday night, we opened it for her, and after pausing to give me a “Is this a setup?” look, she gingerly walked out, and we accompanied her slowly to visit her favorite yards. Then we took pictures with each of us and her.

On Thursday morning, I awakened with that queasy feeling in my stomach, knowing what would happen. As the hour drew near, I kept telling myself, “You’re her best friend, and this is the greatest gift you can give her” – then the tears flowed. When we arrived at the vet, our dog that for so many years went crazy with excitement there gingerly walked inside. We all said goodbye, then our oldest daughter and I accompanied her into the room. She looked at us with tired eyes, and I knew she was saying, “It’s OK, I’m ready.” We loved on her some more, and the vet shared what each of the three shots would do. Within five minutes, it was over, and she seemed so at peace – having lived a wonderful life.

Our family spent the rest of the day together, sharing stories and looking at pictures of our departed member. By Monday, the pain was gone, and today we smile whenever we think of her (although I still look out the window and expect to see her rolling in the grass…and think about putting her out at bedtime). Personally, I believe “All dogs go to Heaven.” After all, wouldn’t God want to have the most lovable, forgiving, loyal creatures in his Creation around him!

Addendum: When she was three, our now college-age daughter loved to have us read the Madeline books to her. One day she blurted out, “When we get a dog, I’m going to name her like Madeline’s dog.” A year later, we did…and she did. A son and another daughter followed, and the entire family is blessed to have had Genevieve in our lives.

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