The penultimate thing I learned in 2009:
Think It, Say It – One of my weaknesses as a husband, father and friend is trying to keep those I care about from feeling pain. Thus, I tend to withhold bad news and act as a peacemaker whenever there is rising conflict. (Interestingly, this never is a problem with clients; when needed, I ask hard questions and address tough issues.) After one challenging situation this year that ended with Kathy saying, “Why didn’t you tell me?” I vowed to stop being the great protector and start being the great communicator.