Missed Assignment

When our youngest walks across the stage in 10 weeks in her cap and gown to receive her high school diploma, I will be happy to see that phase of our life complete. It’s not because I’m anxious to be empty nesters – although Kathy might shout ‘Hallelujah!’ the moment she finishes making sack lunch #5,940. It’s because, hopefully, that will bring an end to all the drama we’ve watched unfold the past 20 years among our kids’ circle of friends.

These range from ‘he said-she said’ gossip, to ‘I’m not speaking to him anymore’ conflicts, to ‘why do you have to spend so much time with her?’ rivalries. It got really old… and that’s not even counting all the teachers and administrators that sometimes made me question just who the adults were in the room.

Of course, I’m not so naïve as to think these things won’t continue in college and into her career. She’ll have to deal with the ‘I don’t want to sit with him at football games’ situations beginning in the fall, and transition into ignoring ‘Let me warn you about Susie in accounting’ comments when she starts working.

During childhood, some youngsters discover that creating stress around them leads to attention and, ultimately, they are rewarded for this behavior… possibly because their parents grow weary of dealing with it. The approach worked so well, they carried it into adulthood – perhaps unintentionally and subconsciously… nevertheless disrupting everyday peace in the workplace.

It’s as if those folks feed off the turmoil… so they keep flaming the conflict fire. Too bad they never learned the fourth ‘R’ – Reaction – and mastered the skill of controlling theirs.

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Back Again

So I looked up recently and realized somehow – except for my annual year-end lessons recap – I forgot to Blog since August. OK… so I didn’t really forget, it’s just that these missives took a backseat to other areas of focus in my practice.

That happens, doesn’t it? You get rolling along – on a project or assisting new customers or picking up the slack for a departed employee – and suddenly weeks have passed quickly.

One of the most frequent topics my clients bring up during coaching sessions is how to prioritize effectively and efficiently. Of course, everyone has a boss (even CEOs) and often that person is the driving force behind the topic du jour… or du month. That said, leaders at all levels make conscious decisions every day as to where they will spend time.

The key to making the right choices is to continually check your output against what drives the most value for your business. Much like it says in Ecclesiastes, there is a time to every purpose. Sometimes you have to be in the weeds. Sometimes you need to be strategic.

The roadblocks and disruptions occur when you lose control over which time is right now.

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Lessons Learned – #9

The #9 best lesson I learned this year…

Backhanded Bonus – A few weeks ago, we received a postcard from DirecTV. Thinking it was an offer for new subscribers – and since we’ve been a customer for a decade – I skimmed past. Kathy picked it up and realized the satellite provider actually was gifting us NFL Sunday Ticket through the end of the regular season. That’s a nice gesture… until you read the fine print. Seems if we ‘fail to cancel’ before the first game of 2016, our credit card will be charged the full price for next season. Talk about having strings attached.

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Playing Games

Since energy is deregulated in Texas, residents select their providers. It takes time, effort and skill to ensure you’re not getting into a plan that ultimately hurts you in the long run. Ours always comes up in August… and every year I have to figure out who has the best deal at that moment. In years when prices rise, we come out ahead. In years when prices fall – like, oh, say, the past 12 months – it hasn’t worked out so well. There are several tricks to playing this game.

You have to be sure to: 1) Do the research; 2) Leave your current provider – because, like satellite TV, cable and mobile phones – the best deals are ‘for new customers only’; 3) Read the fine print; and, 4) Switch on the day after your existing contract is up, so you don’t get hit with a cancellation fee after 364 days of loyalty.

Companies offer lowest rate discounts when you utilize the sweet spot of 1000-2000 kWh. Miss it and you pay a penalty that greatly increases your charges. It’s a marketing approach providers say prevents them from incurring out-of-line administrative expenses for underutilization. Of course, another way to look at it is you are penalized for conserving energy. That seems rather inconsistent with the world’s needs these days.

Nevertheless, I figured out how to beat the system. We’ll sign a new three-month agreement (with another provider), because our usage will be above 1000 through November. Then we’ll switch for six months… during which we’ll be under that magic kWh number. And then do it all again in May to get back on the other side of the usage total.

If I were in charge, this would be handled differently. Our best customers would receive a premium for staying – and no one would be penalized for being energy conscious. Alas, I’m not.

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Honor Code

Two weeks ago I facilitated a training session over three days at a popular golf resort about 45 minutes from our home. Since we worked late into the evening, I stayed on site. The final morning, I tossed my travel bag in the trunk and moved my car from the sleeping rooms side to the conference center lot at 7 a.m., so I could leave as soon as the last session ended.

At 4:20 p.m., I got in my car, drove home, pulled into our garage and popped open the trunk. Arriving at the back of my 2009 Honda Accord, I saw the damage. Someone had backed into me – messed up the bumper and trunk – and, disappointedly, failed to leave a note. I asked the resort to check their video cameras; however, those didn’t capture the incident.

I filed an insurance claim and today took my car to a collision center. The total repairs will be more than $1,000 – all except $100 in labor costs. In Texas, we have uninsured motorist coverage, and since this was a hit-and-run my deductible will be $250.

Many years ago I stopped holding grudges against people … and definitely believe it’s better to forgive and forget. That said, there is a small part of me that hopes the offending person hits five lottery numbers this week and misses the Power Ball by a single digit.

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