year – Page 2 – Fast:Forward Farther

December 22, 2011December 20, 2011

Lessons Learned – #10

Each year the last issue of our e-newsletter focuses on some of my lessons learned. May you find inspiration among the Top 10 things that touched me during 2011.

Dropped Call – One of my clients is a service center manager for the large wireless company that until yesterday looked like it would be combining with another industry giant. When news broke last spring of that proposed union, her team found out as people called in with questions about how it would effect their service. “We miss productivity numbers and they hold an emergency meeting,” she said. “But we have a damn merger and they don’t say a word, so we hear it from our customers watching CNBC.” That’s a big ‘oops’ leaders could have avoided by simply pausing to ask, “Who do we need to tell right away?”

December 10, 2011December 10, 2011

Brothers United

Tonight on ESPN, the Downtown Athletic Club will announce the 77th recipient of the Heisman Memorial Trophy – awarded each year to the ‘outstanding college football player in the United States.’ Right now, players you’ve likely never heard of are participating in the 112th renewal of a contest that best exemplifies what the sport is supposed to represent.

Go Navy. Beat Army.

Go Army. Beat Navy.

With all the bad news that’s surrounded college football the past year, it’s good to wrap-up the season with a matchup that’s rooted in tradition, honor and respect… and once upon a time some darn good football. Most people aren’t aware that during an 18-year period in the middle of the last century, players from the nation’s service academies won five Heismans: Doc Blanchard, Army (1945); Glenn Davis, Army (1946); Pete Dawkins, Army (1958); Joe Bellino, Navy (1960); Roger Staubach, Navy (1963). Success didn’t end there for these gridiron legends.

Blanchard became an Air Force fighter pilot and retired as a colonel. After fulfilling his military commitment, Davis played in the NFL. Dawkins was a brigadier general who led the 101st Airborne, earned his Ph.D. and – as a civilian – was vice chairman of Bain and Company. Bellino served 28 years in the Navy and Naval Reserve, then became a successful businessman. Staubach led the Cowboys to two Super Bowl victories. In 2008, Roger the Dodger sold his real estate firm for hundreds of millions.

This year, as always, I’ll be watching. Not really caring who wins – don’t tell my former Navy fighter pilot father-in-law – just appreciating the teamwork, discipline and execution of athletes who know there are more meaningful things in their futures. Playing football for the academies (including Air Force) is most about learning to work with your unit to carry out the plan… which serves them well when they transition to young military officers.

Of course, after beating the heck out of each other for 60 minutes on the playing field, both teams will walk together toward the Cadets and Midshipmen in the stands for the playing of their songs. It’s a mutual display of admiration and acknowledgement that soon they’ll be fighting for the same side. There will be sadness for the team that comes up short on the scoreboard today – and a memory to last a lifetime.

Go Army. Beat Navy.

Go Navy. Beat Army.

October 31, 2011October 31, 2011

Boo Hoo

As a kid, Halloween was one of my favorite holidays… until we moved to the country when I was seven and there were no doors within walking distance. Then Halloween was just my brother’s birthday. (Happy 56th today, Mike!).

When our children were little, it was an annual treat to take them around our neighborhood and go to ‘only houses with lights on of people we know.’ That ended last year. When I asked our 13-year-old this weekend what she was wearing, she said, “I want to stay home and hand out candy.” Guess my next opportunity to celebrate this fun occasion is with grandkids, whichever decade that might be.

Some folks at our church don’t allow their young kids to trick-or-treat. After all, they say, it’s a holiday rooted in darkness, filled with satanic undertones, totally pagan. Perhaps. Maybe. OK. However, I don’t think little Johnny or Susie – age six – think wearing a Lightning McQueen or Angry Bird costume this year has anything to do with celebrating the devil. (Although they might get scared if someone dressed as a presidential candidate walks past them on the sidewalk.)

To me this is more of the same ‘everybody gets a trophy’ mentality that is pervasive in our society. ‘Lexi played soccer, and at the party afterward our wonderful coach gave everyone a medal and said each one was the team’s MVP, and Jen, the soccer mom, got a trophy for all the kids, and Tom, Adam’s father, made goals for everyone to practice in the off-season.’ Wow! Imagine if these eight-year-olds had actually won a game.

It’s a big world. Most of it is good. Part of it is bad. There are Buzz Lightyears who want to save mankind… and Big Bad Wolves that want to devour it. Your role as parents isn’t to shield your children. It’s to teach them the difference between good and bad – and to protect them until they’re old enough to make their own decisions. Sheltering doesn’t help them learn. Teaching everybody wins isn’t dealing in reality. Those acts – done mostly to hide from your own fears of what might happen – simply delay the inevitable until young adults are unprepared to deal with what they encounter in daylight and darkness.

July 29, 2011July 25, 2011

Foreword Thinking

Growing up I played a lot of golf with three lifelong friends. In 1980, the hottest summer on record before this one, we’d tee off at first daylight – 6 a.m. – to beat the heat. Those were great times and I have lasting memories of our outings on the links. Sadly, in October 1982, one of our foursome died in a car accident.

The following summer, the three of us left behind decided to start a golf tournament to honor our friend. The first outing had 12 players. Over the next decade it steadily grew, and we typically had 88 participants. During years 13-23, another good friend took the reins and did a great job. Through it all, we raised more than $100,000 for a scholarship fund at our high school in Fort Worth. After the 2005, tournament, everyone knew the time had come to end it.

Then one year ago this week, another friend reached out and asked if we would allow him to restart it. “That was such a wonderful chance for everyone to get together every year,” he said. “I’d be willing to do all the work, if you guys will tell me what needs to happen.” Of course, we said yes, and on Sunday 40 of our long-time players will tee it up in the 24th Paul Knippel Memorial.

I turned 23 the week of that first tournament. Everyone who played was within a few years of my age. Now we’re on either side of 50. This time, my 17-year-old son is playing with me, along with my 21-year-old nephew and my brother. By grace, those of us in the Class of ’78 have lived a lot of life Paul never had the opportunity to experience. Somewhere, he’ll be smiling as we gather again. Life passes quickly. Make sure you reconnect with those who matter.

May 31, 2011May 10, 2011

Forward Motion

Over the last year I worked to develop a relationship with a large company in the transportation industry. This included starting over midway through when the person who oversees their coaching practice left the organization. Several months after that setback I had a terrific conversation with the new director. Finally, on her recommendation, I interviewed with two HR specialists to become part of their stable of coaches. I waited patiently as two weeks passed without hearing a word. Then I received an email informing me they selected someone else.

As the disappointment set in that I wouldn’t be coaching their senior leaders, I felt the dejection of rejection. It’s not a feeling I enjoy, and it’s one reason being a salesperson will never be in my career plans. I moped around for about an hour, went outside for some fresh air and about every 30 minutes until bedtime kept falling back into wondering what went wrong.

The next morning I woke up refreshed and with a new attitude. While I could have sat around feeling sorry for myself – ‘How could they not choose me?’ – that would have only wasted time. It wouldn’t have changed anything.

Then wisdom arrived: This was not about me being qualified or talented enough to coach their leaders; it was about the decision-maker selecting what is best – from her perspective – for their organization. My role in the process was to be authentic. I did my part. She did hers. This time there wasn’t alignment. Tomorrow will be another opportunity with another organization. I’m ready.