Madness Resumes

After 710 days and a lot of self-discipline by all, one of the nation’s best sporting events returned today. While fan attendance is limited in the Indiana bubble, turning on the TV this morning and seeing hoops is a reminder we’re thisclose to a new tomorrow.

In March 2004, I wrote these ’11 Things You Can Learn From The NCAA Tournament’ and thought it appropriate to share them again:

  1. There’s Room For Everyone – Goliath typically wins (UCLA and Kentucky have the most trophies), but every so often David conquers (UNLV, Villanova and Syracuse have claimed titles in the past 20 years). Even if you’re not the biggest, you can still perform the best.
  2. Little Things Count – This year, 21 of 63 games were decided by four points or less. Missed free throws and blown lay-ups are often the difference between victory and defeat. Stay focused on the big picture, but don’t forget to keep a close eye on the details.
  3. Everyone Watches The Coach – Just like a coach’s demeanor affects the attitude of his players, employees pick up on the mindset of their boss. It’s not ‘Do they notice what I’m doing?’ It’s ‘They notice everything I’m doing.”
  4. You Gotta Believe – Twenty times in the past 21 seasons a team seeded 10th or lower advanced to the Sweet 16. No matter how difficult things get or how tremendous the odds appear, remain positive and keep working hard every day.
  5. Experts Are Often Incorrect – Four #1 seeds have never made it to the Final Four. Listening to those supposedly in the know is important, yet remember it’s just someone’s opinion. The real proof is how things play out on the court .
  6. It’s A Team Concept – While St. Joe’s had two outstanding players, its impressive run among the nation’s elite was the result of outstanding team play. Like a coach, your job is to give employees the best chance for success by placing them in roles that capitalize on their strengths and complement one another.
  7. Competition Sneaks Up On You – Stanford entered the tournament with a 29-1 record. Alabama barely made the field with 13 losses. They met in the second round: Alabama 70, Stanford 67. It’s easy to keep an eye on big competitors, but the ones who aren’t on the radar can swoop in unexpectedly and take away your customers.
  8. Give A Second Chance – Seven of the top nine players on Oklahoma State’s Final Four team started their college careers elsewhere. Make sure your employees understand that it’s okay to make mistakes, as long as lessons are learned and shared.
  9. It’s A 40-Minute Game – In the first round against Richmond, Wisconsin trailed by 13 midway through the second half. After scoring on 20 straight possessions, the Badgers won going away. Quick fixes aren’t always the best choices. Stick to your game plan, adjust and remain committed to executing what you do best.
  10. Fans Make A Difference – All those screaming folks with painted faces decked out in their school colors really can affect the outcome of a game. Identify the raving fans among your customers and ask them to sing your praises loud and often.
  11. Celebrate Success – CBS signs off each championship game telecast with a moving video showcasing the tournament’s best highlights. It’s important to take time to “cut down the nets” and give employees their “One Shining Moment.”
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