Lessons Learned – #6

We’re halfway there. The sixth most important lesson of 2017:

Customer Joy – We use our Weber Grill a lot… and the ‘flavorizer’ bars that reflect the flames downward were starting to erode after 10 years. I called Weber to see what we could do. “You’re out of warranty, but I can send you new ones for half price including shipping. Will that be ok?” Of course! I won’t buy another Weber grill anytime soon, yet the CSR went out of his way to take care of me. Wish the places we spend money year-round would consider treating us that well.


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