Lessons Learned – #6

Sixth on the list of things I learned this year:

Information Please – My favorite customer service lesson this year? During our visit to the Charles M. Schulz Museum, I asked a docent how the cartoonist sent artwork to his publisher. She handed me a stamped postcard and said: “I don’t know, but if you’ll write that question down and self-address it, we have a gentleman who researches everything. He’ll mail you the answer.” Three weeks after we returned home, the card arrived in our mailbox explaining he would draw the strips weeks in advance, fold in the middle and mail to the syndicate, which would create photostats and send to the newspapers. That’s a Joe Cool souvenir!



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