Lessons Learned – #5

The 5th best lesson I learned this year:

Mentoring Skills – I spent so much time coaching leaders in Canada this year that my accent may have changed. On a trip to Ft. McMurray in far north Alberta, I was the last person sitting in the hotel banquet room after our group breakfast… watching the service manager work with a new employee: “Remember yesterday when I showed you how to place the salt and pepper shakers on each table? Let’s do it together right now.” That’s a tasty recipe for effective delegation: show someone how to do it; do it with her; watch her do it; let her do it. As this training unfolded, I got up to put my plate on the dirty dishes cart. The new employee rushed over and said, “Please allow me, sir. It’s my job.” That young lady is going to be a good one.


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