Here is lesson #4 for 2013:
Tough Guys – One of my current projects is shadowing crew leaders for the company that oversees the electric grid in Houston. This allows for ‘in the moment’ feedback on how they interact with direct reports and team members. I have gained tremendous respect for head linemen, journeymen, apprentices and helpers: unsung heroes who work in high-risk situations in all kinds of weather. While you enjoy Christmas morning, some will be away from their homes repairing downed power lines and getting the lights back on. Spare a thought for their safety.