Lessons Learned – #10

Each December, I pause to share with my newsletter readers the ‘Top 10 Things’ I learned during the year. May peace and love be on your doorstep in the New Year… as we begin with Lesson #10:

Better Instructions – Clear communication is essential to achieving desired business results… and sometimes what you think you say isn’t what others hear. At a strategic planning meeting I facilitated, the CEO kicked things off with this story: “Early in my career, I launched a facility in the Middle East that manufactured storage tanks. The first week, at the end of one day, I told the night crew, ‘Never paint the tanks on the inside.’ The next morning I arrived and discovered they had taken two tanks outside and painted them amidst the blowing desert dust.”


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