Reflections by David Handler
Continuing the countdown of the Top 10 things I learned during 2010. Here’s #9:
Big Oops – You’d think a former marketing guy like me would know better. You’d be wrong. Last year was the best ever for Success Handler, LLC, so I made the classic mistake of convincing myself we were too busy during 2009 to focus on attracting new clients. How’d that work out? Well, let’s just say I had plenty of time on my hands this summer. Note to self… it’s harder to gain momentum from a standing start.
You acquire wisdom one enlightened moment at a time. For me, 2011 marks 30 years since I began working. That’s a lot of opportunities for learning. Each December, our e-newsletter focuses on the Top 10 lessons I learned during the year. Here is #10 for 2010:
Innovative Idea – Patrick Lencioni, author of “The Five Dysfunctions of a Team,” coined a term this year: creatonomy. He defines it as leaders encouraging employees “to do their jobs and satisfy customers in the most effective and charismatic way possible.” Think: Southwest Airlines, Chick-fil-A, In-N-Out Burger. In Lencioni’s view, “Their employees are passionate and committed and take complete responsibility for their work, consistently turning customers into loyal fans.” How does the time you spend defining your products and services compare to the coaching you provide the people who deliver them?
Bob Jones. That’s an ordinary name. Google lists 10 million results.
When I was a kid growing up in what is now the heart of the DFW Metroplex – it was country back in the 60’s and 70’s – one Bob Jones lived around the corner from our property. His wife Chris and he raised three kids. Their youngest was six years older than me, so we didn’t do a lot together. The two girls had quarter horses, and mom drove them all over everywhere to show Skippa Streak, a Grand National Champion. Bob stayed home to run their family business… and often would bring us the best homemade potato soup you’ll ever taste.
My understanding is his bio went something like this: father died when he was three and his mother raised seven children alone; had a ninth grade education; joined the Navy at 17 and served on Guam at the end of WWII; earned his master’s electrician license on the GI Bill; started a lighting fixtures business; became an early distributor of Casablanca ceiling fans; invested their money well, especially in local real estate; and, accumulated a net worth in the millions. Pretty much a Horatio Alger story thanks to hard work, street smarts and the Midas touch. The greatest generation.
In the last few years, Bob had health issues. They moved 100 miles west of Ft. Worth to the ghost town where Chris grew up, named for her great grandfather… Farmer, Texas. Their home sat atop a hill and looked out on 700 acres they owned. My three siblings and I visited them two Decembers ago. Bob’s sight was just about gone, yet his memory was perfect. He shared quite a few stories about our youth.
Bob Jones died yesterday at the age of 82. I’ll be heading to Ft. Worth for his funeral on Friday. You see, Chris is my late mother’s youngest sister… and Bob Jones was my uncle. It will be an honor and joy to celebrate his extraordinary life.
Driving home today from one of my ‘downtown clients’, I saw a rainbow in the sky.
Most folks spend so much time searching for pots of gold (read: strategic initiatives, financial results, new products, higher compensation, more customers, nicer cars) that we forget to enjoy rainbows.
They’re quite beautiful, of course… and made famous one ROY G BIV. (I learned that acronym in college and still remember those colors of the rainbow: Red, Orange, Yellow, Green, Blue, Indigo, Violet.)
Rainbows are here one moment. Gone the next.
Increased earnings, bigger houses and acquiring a competitor… those last a lot longer.
They are important.
Rainbows are beautiful.
Life is better with both.
Seen a rainbow in the sky lately… or were you too busy to notice?
So the Republicans took over the House and made strong gains in the Senate. Faster than you can say ‘Tippecanoe and Tyler Too’ the political landscape in America shifted again.
One thing the new leaders soon to arrive in Washington need to understand is the last two elections have not been about like, they’ve been about dislike… as in frustration with everyone in power – regardless of party affiliation. The landslide of November 2nd was simply voters pushing the restart button.
Americans are tired of politicians intent on serving themselves and not their constituencies. If ultra conservative Republicans choose to create stalemate in order to ensure the White House has a new occupant in two years, then there will be no solutions, no answers to our problems.
As business leaders know so well, nothing gets done when folks stubbornly stick to their personal agendas over the necessary vision and growth for the organization. In order for America to get back on track, Republicans and Democrats need to create the right plan – working together – and start executing on it immediately. This approach takes place in companies across the country every day. There’s no reason it can’t work inside the Beltway.
Failure to accept the responsibility granted unto them by the electorate would mean we end up repeating this cycle in 2012… with the pendulum swinging in the opposite direction again. Citizens deserve better.