Clarifying Equation

Clarifying Equation

During late afternoon winter walks, I often call my siblings. It’s a great way to keep in touch and actively listen without distractions. Today was a conversation with older brother number two, during which I shared an update on a big adventure for our business.

He always provides positive reinforcement and insight, and after I explained the current state, he said something that was for me an Aha! Moment: Creativity x Connectivity = Continuity

Creativity is innovation. Connectivity is relationships with decision-makers. Continuity is repeatable and referenceable sales.

I asked if that was original. He said yes. I said I’m gonna steal it. 

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Compounding Growth

When 99-year-old Charlie Munger died on New Year’s Day, he left behind a legacy of financial success as the longtime business partner of legendary investor Warren Buffett.

Munger was known for providing homespun wisdom in his speeches, interviews, and especially at Berkshire Hathaway annual meetings:

“The big money is not in the buying and the selling… but in the waiting.”

“I never allow myself to have an opinion on anything that I don’t know the other side’s argument better than they do.”

“When you mix raisins and turds, you’ve still got turds.”

One of Munger’s axioms – about the importance of growth over time – popped into my head after a recent coaching meeting: “The first rule of compounding is to never disrupt it unnecessarily.”

My client had asked how he could identify gaps in his leadership style that needed to be filled in order to maximize the final 10 years of his career. After some Q&A aimed at helping him reflect on and self-discover possibilities, I said: “The 33 years you put in so far have combined to make you who you are today. Think of it as compound leadership growth.”

When his eyes lit up, I felt we were on to something. Then we discussed some of the best lessons he’s learned and how he uses those to maximize impact in his VP role.

Think about your career growth. Which good lessons do you carry forward and which bad ones did you leave behind?

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Lessons Learned

Part I of II

For the past 17 years, during December, I share the biggest lessons I took away throughout the year. During 2023, these were the best:

Knowing Thyself – In February, I heard about the Why Institute, which took Simon Sinek’s popular ‘Start with Why’ theory and constructed a way to measure the reason an individual does what they do. After taking the WHY.os Discovery I signed up, completed training, and became certified. In October, I attended the annual gathering in Albuquerque, where I met many coaches dedicated to helping others better understand themselves. I’ve delivered individual and team debriefings for more than 80 folks so far and want to add 120 more next year. It’s rewarding to help others better understand themselves by revealing their Why, How and What, and hearing, ‘Yes, that’s me!’ 

Teaming Up – Since 2010, I have worked closely with another coach… supporting each other on engagements within our individual accounts. In 2017, we added a third coach to the mix. This year, I vetted and deployed eight others at a single organization. Realizing that ‘separate, together’ is better than ‘single shingle,’ the original trio formed a new alliance last fall – LAH Insight, LLC – with the mission to collaborate with each other and serve larger entities. More to come soon.

Down Time – Kathy and I took all the precautions at the height of the pandemic, and I received every vaccine, including the latest in October. We successfully skipped Covid… until not feeling well the week before Thanksgiving and testing positive. The next 10 days were a slog, first with a severe head cold, cough, fever and chills for four days… then no energy (with lots of naps), before it departed our house. There seems to be an uptick in cases early this winter, and symptoms appear worse than the past couple of variants. Stay cautious and stay healthy. 

Clear View – We moved back into our home a year ago after a complete remodel, with replacing every window the only item to be completed, due to a lengthy backorder. On the morning of January 12, a crew of 17 arrived and quickly went to work removing 37 frames and installing much better energy efficient windows. It was a windy day and my gut said, ‘Wonder how that’s going to impact things?’… yet I trusted their experience and kept quiet. Big mistake! At the end of the day, our ‘new’ home was covered in dust. We spent weeks cleaning up the mess. They also ruined many of our new windowsills – and we had to repair them at an additional cost. The manufacturer made the window above our kitchen sink incorrectly, and an installer has come back twice, months apart, to replace it. Both times there was a different issue, and we’re still waiting for attempt number three. The most disheartening thing is we spoke to several other families who recently replaced windows and none of them had any problems. 

Just Ask – The rise of AI the past 12 months has companies quickly moving to deploy Large Language Models in their processes. Some experts believe this is a paradigm shift in productivity. Others suggest it’s a matter of time until robots take over. I played with ChatGPT early and found it to be a good starting point for idea generation. A few months ago, I heard about iClaude, which was created by former Open AI employees. It accesses more current information, accepts PDFs, and can analyze up to 75,000 words, so you could upload a book and iClaude will summarize it. While no one is certain where all this innovation leads, I attended a webinar during which the presenter shared this equation: HI x AI = AHI(2): Human Insight times Artificial Intelligence equals Additional Human Ideas. Sounds good to me. 

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Lessons Learned

Part II of II

Which One? – During the wrap-up meeting to conclude an engagement with an engineer client, their boss shared a technique his mentor used when someone offered a contrarian viewpoint: “Right now are you using engineering or opinioneering?” I like that.

Quick Change – In October, our son married a wonderful woman that he – wait for it – met in kindergarten. She moved away after fourth grade and they only crossed paths a few times. Fate brought them together again and they quickly fell in love. Best of all, from my seat, she has a two-year-old boy, so we became instant grandparents. Then more good news came this month: there’s a future member of the family arriving in August. Life is filled with surprises.  

Bad Picture – Obviously, we were excited to send Christmas cards to share photos with our family and friends. Kathy created them online and the box arrived at our doorstep on December 16, perfectly timed to address envelopes the following day for on-time arrival. When she opened it, I heard a gasp, then: ‘You’ve got to be kidding me!’ Seems the printer mistakenly sent us another family’s order. Which, of course, begs the question, who received our cards? – and – was this a one-time mistake or did many families have a similar ‘WTH’ moment? 

Just Believe – After many years wandering the pigskin wilderness, our beloved Texas Longhorns made the College Football Playoff. As we have attended nearly every home game since 2013 – being part of a tailgate team that feeds upward of 150 people – this is a magical time. It is also filled with sadness. Our good friend and tailgate partner Brian passed away in April following a brief illness, then just before the season, retired Texas Sports Information Director Bill Little died at age 81. In 1988, Bill told me I needed to meet the new media person in the Southwest Conference office. I did… the next day. We married 17 months later. I’m unsure what will happen on January 1 in the Sugar Bowl; however, I know we have two friends above who will have their Horns Up.

Easy Approach – I always end this with a suggestion for a worthy charitable cause. Throughout 2023, I took a different approach to giving. While I always believed food servers deserve 20% tips for their hard work, I upped that to 30% and more. Seems a good way to skip the overhead of nonprofits and give directly to those who need it.

Finally, as always, a quote about the importance of the season: “She was so busy doing Christmas, there wasn’t time to experience Christmas.” ~ Lori Copeland

Merry Christmas. Happy Holidays. Season’s Greetings. May 2024 be special for your family, may it bring Peace to the world… and continued success in all things. 

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Service Masters

Recently my subscription to The Athletic auto-renewed for another year. The next day I realized my wife’s New York Times subscription includes The Athletic, so that evening I went to their website to find out how to contact them and request a refund.

Whenever using online Chat for customer service, I have a bias that it’s likely AI or some FAQ auto-responder; thus, I start with: “Are you a real person?” Since the response was, ‘Yes’, I explained what happened in a few short sentences. The typist on the other end asked for my user name, confirmed we were covered by the NYT, and said they would issue a refund.

Whenever using an online Chat for refunds, I have a bias that it’s likely the credit won’t show up in our account for some time; thus I write: “When can we expect the funds?” Since the response was, ‘Might take up to five business days’, I made sure to check the statement a couple days later. Sure enough there was the refund.

Things don’t always go this easily, so I took the time to send an email explaining what happened and thanking them. Having been a small business owner, I learned 25 years ago that people are quick to point out what’s wrong… and seldom take the time to acknowledge a job well done. I try to remember to do that. 

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