Always Remember

Last week, our youngest – for an 8th grade class – had to interview someone about the ‘most historical moment’ of his/her lifetime. She chose her grandfather, who just celebrated his 80th birthday. He told her the assassination of JFK tops his list, as he was too young to remember Pearl Harbor, although having spent 27 years as a naval fighter pilot beginning in 1954, he certainly understands the meaning and significance of ‘a date which will live in infamy.’

I was three-and-a-half on November 22, 1963, and have been fascinated by JFK since my sophomore geography teacher told us about his experience as a senior in high school in Dallas on that fateful day. I’ve read most of the conspiracy books, watched all the famous news programs, walked Dealey Plaza and spent time in the Sixth Floor Museum. I’ve even seen Lee Harvey Oswald’s unmarked grave in Rose Hill cemetery – a hunt completed with my sister and brother-in-law on the 25th anniversary of the tragedy.

Today, we remember the victims of 9/11, so I asked our daughter – who’s a senior in college – what she recalls from being a sixth grader in 2001:

“They didn’t tell us about it right away, but we knew something was wrong, because teachers were crying and kids were being picked up. After a while we had this assembly, and the guy basically told us God had performed so many miracles that day, which didn’t make sense to me. Oh, and I remember asking one of the lunch aides why kids were leaving, and she said ‘must be a lot of dentist appointments.’ None of the adults knew how to handle the situation. They saw us as kids, but a lot changed for us on that day. As part of the post-9/11 generation, I think we would better handle something like this, or at least know how to talk about it.”

It’s a common conversation piece to ask those who experienced historical moments where they were and what they were doing when they found out. For those alive today, the discussions might include the Crash of 1929, Pearl Harbor, Germany’s surrender, Jackie Robinson, JFK, the Beatles on Ed Sullivan, Neil Armstrong, Nixon’s resignation, Challenger, the fall of the Berlin Wall and 9/11.

Of course, as time passes, memories become less clear. Yet, as long as we pause to reflect, those dramatic events will remain part of who we are as a nation. We’ll pass them on to future generations, and hopefully teach them new lessons. A friend who’s a printer made a magnet for clients a couple of weeks after 9/11. He gave one to us. It shows an American flag and says, “We Will Never Forget.” We haven’t. It’s still on our refrigerator.

Share

Speed Bumps

I read the other day – and if I could remember who penned it, I’d give him/her credit… apologies upfront – that the concept of writer’s block is a myth. After all, the author questioned, “Is there such a thing as plumber’s block?” Seems like a logical point. Other professionals get up every morning, go to work and have to deliver results. What makes writers so special?

However, I can personally attest that there are days – despite intense efforts – words just don’t flow from my mind onto the monitor. That’s probably why I wouldn’t have been a good newspaper columnist, and likely the reason these blog entries only come occasionally. If I had to endure the pressure of writing something intelligent and inspiring every morning (or twice daily, if you’re Seth Godin), I’d be in big trouble.

Of course, I know the reason my ideas don’t flow smoothly like water, and instead drip slowly like syrup. It happens whenever there is something blocking the energy from making it’s way to my fingertips. Usually the inspiration well dries up because of another priority, a distraction or being unclear about the point I intend to make. When that happens it’s important for me to get those roadblocks completely taken care of; that’s the only way to clear the path for creating the next posting or e-newsletter.

So whenever you’re stuck, pause and think about the big humps preventing you from completing what you’re trying to accomplish. Push those out of the way and you’ll unleash the clarity you need to move forward.

Share

Unsolicited Generosity

Asking for donations may be one of the ‘least favorite’ things on my list. There’s just something about reaching out to people and requesting they make a contribution to one of my kids’ extracurricular activities that doesn’t inspire me. Yet, it’s one of those necessary evils… whether it was selling Girl Scout Cookies or wrapping paper when our kids were younger, I always had a ‘not another one’ attitude about the approach.

That’s why when we attended a meeting about a summer league team for my varsity basketball playing son – and the mom organizing everything said, “We’ll need to ask for donations or raise money for uniforms” – I cringed with anxiety and thought, ‘I kinda hoped we were past that phase.’

Yet being a good rules follower and helper guy, I suggested to my wife that we needed to reach out to establishments where we spend a lot of money and ask for their help. So through email and in-person visits, we requested donations from our dentist of 12 years, car repair place where we’ve been loyal customers for a decade and favorite two restaurants (one fast-casual and the other upscale).

What were the results? I’m thrilled to report four-for-four. These small business owners made a nice contribution – even knowing the reach for their advertising dollars would be minimal. One followed up with an email to Kathy that said, “Thank you for thinking of me.” I was so surprised by their responses that I decided Success Handler, LLC also needed to write a check.

There are two lessons here: 1) Never shy away from asking… you never know how much someone might want to help; and, 2) When a parent or organization makes a request of your business, catch them off guard by saying ‘Yes!’ They already have enough folks who will decline.

One other thing is certain: we’ll remain loyal customers of those four service providers for years. So they’ll end up way ahead regardless of whether anyone else becomes a customer after seeing their names on the back of our warm-up jerseys.

Share

Just Say Thanks

Some say how you act as an adult is determined when you are a child. If that’s the case, I’m amazed many leaders have forgotten one of the best lessons they learned at a young age. It’s something one of my business mentors convinced me to adopt as a habit long ago: send a hand-written thank you note whenever you have the opportunity.

Of course, in this instantaneous world, it’s easier to type an e-mail, leave a voice mail or key in a text. Do you even remember the last time someone sent you a hand-written thank you note? Do you have any idea the last time you sent one to an acquaintance? I receive them so rarely that I keep them in a shoebox.

Rick Baker is the president of the AT&T Cotton Bowl. Following every meeting with him during my previous career more than a decade ago – whether for a casual lunch or a formal business session – I received a personalized thank you note in the mail. One time I asked about the process. He carries the notes in his car, he told me, and as soon as the meeting ends he writes them. When he returns to the office, his assistant hands him the address, which he writes on the envelope. She adds a stamp and sticks them in the outgoing mail. Three minutes of his time made great impressions on me…and likely everyone else he meets.

Share