Modest Proposal

With the nation days away from what President Obama called ‘Economic Armageddon,’ the sides negotiating a solution seem destined to raise the debt ceiling and ‘kick the can down the road’ until after the 2012 election. It appears his request that we ‘eat our peas’ might not happen. (Of course, as the NFL proved yesterday, hard deadlines tend to inspire quick resolutions to challenging disagreements… so stay tuned.)

During a coaching session this morning, a client asked for my thoughts on the deadlock among House Republicans, Senate Democrats and the White House. “It’s sad we’ve come to this point,” I said. “You would think there would be a sense of statesmanship for finding common ground, giving on some positions and resolving differences.” His reply made me think.

“It’s the fable of the scorpion and the frog playing out,” he said. “Our elected leaders are willing to stand on ideological ground – even if it means catastrophe – then shrug their shoulders and say, ‘What did you expect? You knew we were politicians when you elected us.'”

I believe there is a solution to change that attitude: term limits. Six years for the president, eight years for a senator, four years for a representative. No reelection campaigns. No additional fundraising. Work everyday you’re in office to make things better… and go get a job afterward. That’s how it works for Boards in the charitable world; do your time and move on for fresh ideas and new energy. (Key: Stagger the first few years so everyone doesn’t leave at once, then keep it in place for, say, a few centuries.)

While I’m not a Constitutional Law expert, I’m guessing Congress would have to pass this bill and the president would need to sign it. There’s probably a better chance of them agreeing to tax hikes and deficit reduction in the next seven days than that happening. Of course, every sweeping change throughout history started with someone asking, “Why does it have to be this way?”

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Cold Shoulders

When you live in Texas and see news about snowstorms affecting other parts of the country, you think, “Glad that’s not us.” Until, of course, when the Super Bowl decides to come to DFW. Watching ESPN the past few days, folks across America could have been convinced the Lone Star State is frozen tundra during February. Even here in Houston – 270 miles to the south – they’re predicting several inches of snow over the next 24 hours.

It’s amazing how easily perceptions are embedded deeply in folk’s minds. In my coaching work with executives, I’ll interview a dozen people the client feels know him or her best, then share their quotes without attribution. Inevitably I’ll hear from the client, “That comment about me being condescending refers to one thing that happened a couple of years ago.” Yet there it is, a big enough issue to a team member that he felt the need to tell me about it during our 15-minute conversation.

While a single comment may or may not be relevant to a leader’s long-term success, understanding that supervisors, peers and direct reports have long memories is important. That quip you blurt out in a meeting that makes light of someone’s slip-up – the one everybody laughs at and you think is completely harmless – may have a lasting impact on your relationship with the object of your humor.

The snow in DFW will be forgotten once the NFL leaves town and temperatures rise; perceptions others hold of you aren’t so easily changed. So if your relationship with someone seems to be on ice, ask her what you did. If she tells you, apologize. Chances are it’s not too late to repair the misstep you don’t remember and warm up the chill in the air.

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Reading Rainbow

Driving home today from one of my ‘downtown clients’, I saw a rainbow in the sky.

Most folks spend so much time searching for pots of gold (read: strategic initiatives, financial results, new products, higher compensation, more customers, nicer cars) that we forget to enjoy rainbows.

They’re quite beautiful, of course… and made famous one ROY G BIV. (I learned that acronym in college and still remember those colors of the rainbow: Red, Orange, Yellow, Green, Blue, Indigo, Violet.)

Rainbows are here one moment. Gone the next.

Increased earnings, bigger houses and acquiring a competitor… those last a lot longer.

They are important.

Rainbows are beautiful.

Life is better with both.

Seen a rainbow in the sky lately… or were you too busy to notice?

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Zoom Zoom Zoom

Our middle child – and only son – turns 16 today. That means this afternoon we’re heading to the Department of Public Safety where he’ll take his driver’s license test. As he’s spent a lot of hours behind the wheel since getting his learner’s permit, I’m confident he’ll pass in flying colors. (That’s assuming he can overcome the pesky parallel parking that trips up so many.)

The concern I have is putting a young man who’s growing up in the video game generation – where there’s always a reset button – on the road. It’s not so much I’m worried about how he’ll do. It’s all those folks who blow through stop signs, speed through changing lights and cut in and out of traffic like they’re late for claiming a lottery grand prize. Face it, driving is a lot different today than when I got my license nearly 35 years ago; although we definitely did our fair share of ‘what were we thinking’ things.

There are several parallels between driving and business. First, obviously you can’t just hit ‘start new game’ when things don’t go as planned. You have to get out the map and chart a new course. Second, there are a lot of road hazards, and you have to pay attention at every turn or someone or some thing may come shooting at you out of nowhere. Third, you’re going to make a few poor judgment calls, and all you can do is head to the repair shop, bang out the dent and get back on the road to success.

The best thing about having a son receive his driver’s license is he can now chauffeur our youngest to after-school activities… assuming,  of course, I actually ever let him leave the house.

[Prior to allowing our son to climb into the driver’s seat, we mutually agreed to abide by the guidelines below – and I referred back to them on several occasions. My apologies to the author for not remembering where on the Internet I found this; full credit belongs to him/her.]

Reminder Notes before I get in the car with my son…

> I love my son!

> My son loves me!

> If we are running late – don’t let him drive.

> If it is a really tough time to drive or we are going to an awkward destination, don’t let him drive.

> If he misses an instruction or doesn’t understand an instruction or is confused, the default is to go straight ahead or keep going.

> Any criticisms I make are not personal; they are about making improvements.

> I want him to be safe on the roads.

> There are to be no arguments about my criticisms until we have finished the drive. Then we can disagree!

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This Will Only Hurt For A Minute

I spent a lot of hours in doctor’s offices the past few weeks – and not once did it have to do with being sick. First, there was the annual physical. Then it was off to the ‘now that you’re 50 let’s get a baseline since your father died of a heart attack’ CT scan. Next was the ‘it’s been awhile, so you need to have another colonoscopy’ consultation – to be followed soon by the actual procedure. In between was my yearly eye exam.

Results? My body is fine, my heart even better and my left eye actually improved. I’m confident the colonoscopy will show all’s clear on the southern front.

Of course, while visiting multiple medical facilities, I paid close attention to just how efficiently (or not) they operate.

My longest wait was one hour at my primary physician. I’m use to that having gone to him for the past 12 years: he has multiple offices and is only in our neighborhood one day a week, so it’s always crowded. He did spend more than an hour with me, which made the initial delay worthwhile. (The shortest wait was three minutes at the CT scanning location. Their systems are as efficient as In-N-Out Burger.)

Nurses have really difficult jobs, so I typically give them a break. There’s a lot of stress and people aren’t always polite. That said, three of them provided less-than-stellar follow-up service. I had to call my doctor’s nurse a couple of times to get test results. The eye doctor’s nurse ordered the wrong contacts, so I had to go back and exchange them. Twice I contacted the gastroenterologist and left messages, and despite the ‘she’ll call you back this afternoon’ promise… I’m still waiting.

My guess is doctors have no idea how their employees (read: health care providers) treat patients (read: customers). It’s in one waiting room and out the other for the highest educated and highest compensated person in those organizations. However, from an image standpoint, doctors would be wise to occasionally ask patients what they think of the service. Of course, it’s the same thing in your business, isn’t it? Have you done that lately?

BTW… I also went to the dentist last month. All is good – although don’t get me started on the sound of that electric cleaning utensil hygienists are using these days. Rrrrrrrrrrr

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