Posts

Posted on

Burning Brightly

As I write this, the state of Texas is blazing. Sixty-four wildfires started in the past two days as lack of rain, strong winds and low humidity combine to create the perfect firestorm. The biggest conflagration is in central Texas – 500 homes destroyed and 30,000 acres burned in Bastrop. Less than 15 miles as the crow flies from our house northwest of Houston is an inferno that’s consumed 5,000 acres. This latest round comes after a series of fires in North Texas during the spring; the biggest one consumed 200,000 acres and destroyed 250 homes, including our good friends’ lake house.

Wind and rain are an annual threat to those living on the Gulf Coast. Each June, proactive citizens prepare for the worst: buying supplies, developing contingency plans and determining evacuation routes. Tropical Storm Alison flooded downtown in 2001. Hurricane Rita missed in 2005. Ike delivered a direct hit three years ago next week. Until the season ends in November, there is always the possibility of destruction.

Last week’s forecast that Tropical Storm Lee was heading this way brought anticipation of an end to the worst drought since the 1950’s. Instead, Lee took a right turn, all the rain went elsewhere and the backside winds flamed the raging fires. Much like the Dust Bowl that ravaged the Great Plains in the midst of the Great Depression, these roaring flames – along with Hurricane Irene that ravaged the East Coast – are piling on to the nation’s woes at the worst of times.

Life is busy. You get moving fast. Caught up in a lot of little things. Then one day you wake up and are told to evacuate your home… to leave behind all your memories. It’s a helpless feeling, and for some, all their keepsakes will be forever lost. Please take a moment right now in your thoughts to remember those affected by these natural disasters. Say a prayer, too, for the first responders and all those who lend a helping hand. As the 10th Anniversary of 9/11 arrives on Sunday, you know it’s times like these when America’s great light of care shines brightest.

Posted on

Confrontation Station

One impressive thing I find in working with large organizations – those with HR departments – is a focus on conducting regular performance reviews with employees. Many of these include creating development plans to help direct reports improve in needed areas. Smaller companies? Not so much. It seems every time I ask a small business owner, “When was the last time you conducted employee reviews?” the answer is, “I need to do that.”

There are two sticking points that seem to get in the way of accomplishing this important task. One is time. That’s a given in both large and small organizations. There is always something else to do. Who has hours available to review eight or 10 people? The other challenge is strictly internal: aversion to confrontation.

Most of us simply don’t like to address hard issues. After all, if we call someone out on a behavioral trait, several things could happen: 1) They could react – with anger, with tears, with the silent treatment; 2) They could leave – it’s easier to move on than to change; or, 3) They might not like us – and who enjoys being the bad guy. Makes sense that the way to prevent any of this is to avoid the issue altogether.

Of course, then there is no growth and you continue having employees with the same challenges. You’ve substituted frustration for confrontation. A better way is to change your mindset. Instead of thinking of employee reviews as a ‘time to point out what Susie does wrong’ exercise, look at them as the opportunity to have a candid and open discussion around how to help Susie improve.

If you’ve never done reviews, here’s a simple process to implement them:

1) Spend one hour thinking about your employees’ individual strengths and opportunities for improvement – make notes on each person (a common form would be a good thing to use);

2) Schedule a 30-minute meeting with each employee, letting them know the purpose is to help them identify ways to be a better contributor and to seek their input on how you can be a better leader… and when you get together allow them to share first (you may have to prompt them with a few ‘What do you do best?” and “How can we improve?” questions);

3) Acknowledge their answers (no need to defend your shortcomings or respond to their suggestions, just say thank you and let them know you’ll consider), then share your thoughts – be sure not to focus on just negative things… complement their positive attributes;

4) Agree to two or three things they want to improve over the next three-to-six months – then check in with them every few weeks to see how they’re doing… following up is essential to keeping them on track.

Take this approach and you’ll see reviews are more about helping your employees grow and learning ways you can better serve them. Instead of confrontation, you’ll discover cooperation.

Posted on

Direct Comments

One thing I enjoy is collecting quotes – about leadership, about success, about inspiration. I’ve been doing it for more than a decade. Whenever I come across a good one, I drop it into a Word document. So far, there are 19 pages and more than 300 inspirational citations from famous people. Often, when I’m looking for motivation or a spark for new ideas, I’ll open up the file and start reading.

Here are three of my favorites:

“If everyone is thinking alike then somebody isn’t thinking.” ~ George Patton

“Don’t measure yourself by what you have accomplished, but by what you should have accomplished with your ability.” ~ John Wooden

“Do something every day that scares you.” ~ Eleanor Roosevelt

I’ve wondered if these sayings attributed to legendary people came ‘off the cuff’ in a newspaper interview, were published in a book or carefully crafted in preparation for a speech. I’ve also thought about how many things these leaders must have said during their lifetimes… and they’re remembered for just a few words. (See: Truman, Harry S. ~ “If you can’t stand the heat…”)

Yet a few words are all it takes to communicate a wonderful thought. Recently we were in a restaurant and, returning from the restroom, I poked my head in the kitchen. (Hey, I’m a coach… curiosity is what I do!) Written in large letters on a white board – surrounded by names of employees, schedules, specials and which menu items to push – were four words that speak volumes: “Earn your job everyday.”

With four people looking for work for every single opening in this country, that’s a great motivator for employees. Put more directly: “Phone it in, and you’ll be gone.” I guess the true power of a memorable quote is the carefully chosen words that convey the desired message.

Posted on

Delicious Result

My wife’s book club skipped this month’s meeting and attended the movie version of a novel they read: “The Help.” Afterwards, they wanted to go to a restaurant, have dessert and discuss the film. Kathy checked out a couple of nearby eateries’ websites and selected one that remained open late on a Wednesday night. Arriving just ahead of her group at 9:58, she went inside and the hostess said, “I’m sorry, we close at 10.” Kathy said, “But your website says you’re open until 11.” The hostess replied: “Oh, that’s our midtown location.”

Kathy asked to speak to the manager.  Although he arrived quickly, she had the website on her phone to show him. “I have seven women coming here to talk about a movie we just saw,” she said. “Your website says you close at 11. It doesn’t say that’s just your other location.” Without hesitating, he said: “Not a problem. We’ll be happy to stay open just for you.”

Of course, the easier, less expensive response – and more typical one – would have been: “Ma’am, I’m sorry for the confusion. The home office is responsible for the website, and I guess it is confusing. I’ll be sure to tell them to correct that.” Then gently escort my wife out the door to face her friends alone. Instead, this astute leader created a huge win for his company. Eight women had a happy ending to their evening, and I’m guessing told lots of people about the incredible service at this establishment.

How would your employees have handled a similar situation?

Posted on

Center Point

Four of my friends from church and I have lunch together once a month, rotating who picks the restaurant. These 90-minute gatherings are simply the ‘in person’ part of what plays out in email between gatherings. During those written discussions we share editorials from various online newspapers, comment on the happenings in the world and trade a lot of friendly barbs – always in good humor and with the purpose of getting each other to think. Sometimes these dialogues may happen frequently on a good news day.

While all of us fall to the right on the political pendulum, I am the one who sits closest to the middle. In fact, I jokingly refer to myself as, “The liberal Catholic among us.” One of our recent exchanges was about the budget deficit standoff and who was at fault. The member who leans waaaay toward conservative blamed the president and Democrats for their insistence that a tax hike be included in any new legislation. I assumed my typical role – playing devil’s advocate: “What about those Tea Party members who refuse to budge on any of their tenets, even if it leads to an agreement?” His response: “They’re doing the right things. The other side is wrong.”

To me this is a microcosm of the biggest challenge impacting leadership. Whenever someone takes the position of ‘I think it, so it must be correct,” there is the danger of missing the opportunity to create a better result. It’s only through a willingness to hear other ideas and consider different approaches that true growth occurs. Lines in the sand and one-sided viewpoints don’t lead to change. They simply keep things heading down the same path.

This month it’s my turn to choose where to eat. When I gave two options and said we could decide the morning of lunch, one of my group wrote, “Sounds like you’re kicking the can down the road, just like Congress.” I wrote back: “Actually, I’m trying to model that the art of compromise happens every day in the real world… and usually makes for a more enjoyable meal.”