Category: Motivation

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Envelope Please

As a child, I watched the Academy Awards every year with my parents. Back when there were four TV channels, it was a big treat to stay up late and see the stars in all their splendor. I recall George C. Scott and Marlon Brando refusing to accept Best Actor Oscars for their performances in Patton and The Godfather. I remember Bob Hope returning after a 10-year absence to host the 50th ceremony and Johnny Carson doing an outstanding job hosting five times from 1978-1983.

The tradition continues with my family. Kathy and I always have enjoyed watching during our nearly quarter century of marriage. Our eldest daughter is a big film buff – and since she boomeranged home after graduating from college, we had the pleasure of watching the 85th edition with her. The glamour and glitz displayed Sunday night – from ‘Who are you wearing?’ questions on the Red Carpet, to the many musical production numbers, to the appearances of legends like Jane Fonda and Barbra Streisand – continued the long history of celebrating the magic of Hollywood.

One thing that dawned on me as I watched is how much emphasis we, as a society, place on winning. Getting nominated isn’t good enough – and the ‘non-winners’ are quickly forgotten. Want proof? In 2009, Slumdog Millionaire received the Oscar for Best Picture: name one other film nominated. OK, that was hard. Here’s an easier one: The San Francisco Giants won the World Series last October – who did they beat?

Competition is great. Awards are important. Victory feels terrific. However, Vince Lombardi might have been wrong when he said, “Winning isn’t everything; it’s the only thing.” Perhaps commitment is what we should celebrate. So the next time you want to motivate employees, don’t create a competition to reward whoever finishes first. Focus on the effort.

By the way, when Jennifer Lawrence stumbled on her dress while ascending the steps to accept her Best Actress award, you may have noticed only one person in the audience jumped out of his seat to assist her. That gentleman displayed the humility and realness of a regular guy, not some Hollywood elitist – which is why I’ll be rooting for Hugh Jackman to win his first Academy Award the next time he’s up for an Oscar.

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Better View

Since we bought our first home in Fort Worth some 21 years ago, I’ve always done the yard work. When we moved to Houston in 1998, I discovered ‘spring cleaning’ occurs in February, so each year on or about Super Bowl weekend, I rake up many bags of leaves, pull weeds, trim shrubs and crepe myrtles, mow and edge the grass and put out mulch. All told, it’s a full two days’ labor. Tired arms and allergies arrive on Monday.

For several years my now-18-year-old son has been a big help. However, he’s down and out recovering from knee surgery that ended his basketball season. With the loss of his youthful endurance and my crowded schedule, I decided to outsource this year’s project to our neighbor’s yard service.

I called Angel last Sunday. He came to look things over that afternoon and gave me a reasonable quote. On Tuesday, his crew of four arrived and spent five hours working non-stop outside my home office window that faces the street and in our backyard. I left before they finished for our daughter’s basketball game – (lots of high school hoops for this house!) – so the first time I saw the results of their hard work was at morning’s light. Wow!

Angel’s team transformed our plants into artistic creations. Instead of one continuous hedge, now we have plants that stand out for their individual beauty. Angel’s vision for our flowerbeds was far beyond anything I ever considered. Instead of just another house on the block, I’m thinking our home has a shot at being the neighborhood’s next Yard of the Month.

Fresh eyes and new viewpoints are essential for long-term business success. So, as winter turns to spring in your community – and all things become green again – perhaps you would do well to take a cue from Angel and reshape what’s grown together and grown stale in your organization. You’ll be surprised how much impact a little trimming provides.

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Lessons Learned – Lagniappe

On this New Year’s Day, one more important lesson I learned during 2012:

K82wJz7Vn3L2G – We received a recall notice for the hard drive on the iMac I use to write these newsletters. As requested, I made an appointment and carried this computer into the local Apple store. There I learned the backlog of repair orders meant they ‘might have it completed’ in four days. Clearly, that wasn’t going to work, so I packed up and took it back to the office.

The next day Apple sent an email asking about my customer experience. I shared disappointment they couldn’t do the repair in a way that would keep our business operating efficiently. Within 24 hours, a rep called to thank me and to say they would work with us on the timing. A few days later the store manager called and said if I had it there at 8:45 p.m., they would put in a new hard drive and we could pick it up the next morning. I did. They did.

When I returned home and plugged it in, Kathy asked, ‘Where’s the old hard drive?’ I had no idea – then she said, what about all of our passwords? I’m not a techie, but there did seem to be a security risk, and while I trust Apple employees, who knows where that hard drive ended up. So I went to work changing every password… and you can imagine how long that took.

Fortunately, researchers have discovered how you move your phone to your ear is as distinct as a fingerprint: the speed and angle impossible to replicate. Soon you may not need all those random sets of numbers and letters for passwords. Your hand movement or how you sit will replace them. That will make a wonderful Christmas present someday!

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Lessons Learned – #1

For the past 10 days, I’ve counted down the most important lessons I learned this year. Here is #1 – and don’t forget you still have a few hours to get that last-minute tax deduction!

Helping Others – During our Disney trip, we rode a bus between parks and one day there was a man with a service dog aboard. Fred was badly injured serving our country in Iraq, and his Labrador Retriever – aptly named Barney – provides support so he can get around without crutches. If you’re looking for a year-end charitable contribution, consider a member in your area of Assistance Dogs International. It costs $30,000 to train and provide a service dog free of charge to a wounded warrior. The person you’ll be helping paid a price. This is your chance to say thank you.

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Lessons Learned – #2

Number 2 on the list of things I learned in 2012:

Ponder This – In my September newsletter, I wrote about the 19 pages of quotes I’ve collected. These are the best ones added during 2012:

“If you don’t like change, you’re going to like irrelevance even less.” ~ General Eric Shinseki

“There aren’t any cover bands in the Rock and Roll Hall of Fame.” ~ Scott Ginsberg

“A man has made at least a start on discovering the meaning of human life when he plants shade trees under which he knows full well he will never sit.” – D. Elton Trueblood

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