Category: Leadership

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It’s A Thriller

Butler’s run to the Championship game of the NCAA Basketball tournament – a reel-life “Hoosiers” sequel – captured the nation’s hearts. Although Gordon Heyward’s last-second launch from half-court bounced out and the Duke Blue Devils escaped with the title, the Bulldogs proved little guys can compete with the big boys.

Yes, America still loves an underdog… and that’s good to know during these times of fledgling economic recovery. While bailouts and government programs seem to be helping Wall Street and other giants, Main Street and small entrepreneurs continue to struggle. That makes it tough to get up in the morning and keep a positive attitude… tough to continue believing a new day is around the corner.

In the locker room minutes before the opening tip last night, Butler’s youthful coach Brad Stevens, calmly said these words to his would-be giant killers: “It’s about being a great teammate and being accountable. If you do tough things, if you stay together, you’ll not only attract that what you want, you’ll attract that what you are.”

As an advocate of the Law of Attraction, I’m convinced great results arise from great attitude. Regardless of how difficult things appear right now, your positive vision of believing you will be the David that overcomes Goliath is essential.

Thank you, Butler and Duke, for a great game. Thank you for reminding us great things happen when you believe.

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Did You Hear The One About

I’m speaking today to a local Rotary group. They invited me back three-and-a-half years after my first presentation. Came up with new jokes, new stories and a new ‘takeaway’ angle for them – especially after the person who invited me said, “I really don’t care what you talk about just as long as you’re funny again.”

Seems I heard the same thing about this time of year in 1978. It was my senior year in high school  and the graduation committee – made up of my soon-to-be fellow alumni – asked me to deliver the speech at our baccalaureate. I remember saying, “Wow, I’m honored.  Can’t wait to share my views on life, education and making a difference in the world.” The head of the committee said, “I don’t think you understand. We just want you to tell jokes and make everyone laugh.”

I guess it’s not only actors who get typecast (see: Culkin, Macaulay).

So my message today will be about two recurring themes I’m seeing in my recent coaching work with clients. With the challenges of the past few years, leaders are struggling to: remain positive you’re making the right decisions (confidence); and, present your solutions in a way that leaves no doubt in your audience’s mind of the position you’re taking (conviction). The first is an internal emotion, the latter external.

There’s no magic bullet or secret formula for overcoming these. You just have to look in the mirror each morning and think, “I’ve got this one.” As things occur in your business, remain steadfast in your belief everything is going to work out fine. You’ll do the right things.

As the saying goes, “Never ever let ‘em see you sweat.” And when you’re having ‘one of those days,’ take a deep breath and share a funny story. Laughter heals.

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In Search of Leaders

Here in Texas yesterday was primary Election Day… as Republicans and Democrats squared off to determine who represents each Party head-to-head on November 2nd. The big race was for the Governor’s Mansion. Incumbent Rick Perry beat Senator Kay Bailey Hutchison on the Republican side, while Democrats chose former Houston mayor Bill White over Farouk Shami, who made his fortune by creating the CHI hair straightener.

Either Perry or White will probably do fine as governor; however, the bigger question in my mind – both here in the Lone Star State and in Washington, D.C. – is “Where have all the statesmen gone?” Political campaigns these days consist of one side chopping up the other… with minimal amount of time spent explaining “Here’s my platform and here’s how we’re going to do it.” Instead of hearing plans for change, the Great Unwashed electorate is served up regular courses of complaints and criticism.

Of course, the shouting displayed in elections leads to the inevitable stalemate by the chosen ones. That’s why Congress continues to point fingers and take sides rather than work to find common ground and take action. Grown men and women act like three-year-olds – unwilling to compromise or accept another viewpoint. Those of us on the outside looking in are left to observe the melee presented in the partisan proclamations of CNN and Fox.

Somewhere George Washington, Benjamin Franklin, John Adams, Thomas Jefferson and the founders of this nation are shaking their heads. They understood that putting the needs of the people first is Job One. They gave to receive… and 223 years after signing the Constitution their insight and approach stands as the brightest of lights. Today’s politicians would do well to take a pause and read some history. That would be a better use of their time and your tax dollars than what they currently do on a daily basis.

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Grass Is Always Greener

Last week I was facilitating the quarterly check-in meeting with one of my oil and gas client’s teams. These 55 energetic folks are responsible for delivering $120 million in revenue this year. As you might imagine, they are feeling some pressure to execute efficiently. One person began her comments by saying, “Everyone needs to understand our industry is changing quickly…” The only thing I remember about the rest of her statement is it appeared she was trying to justify some of the challenges they’ve faced thus far.

My guidance was to suggest they not fall back on a “we’re different than everybody else” crutch. I mentioned the airline commission cuts of 1995 – and ultimate elimination a few years later – and how one-third of travel agents evaporated from the industry.

I asked how many of them would like to be a printer right now. No one volunteered. Then I said, “Imagine you work at Amazon. You’re sitting on top of the world with Kindle…until Steve Jobs introduces iPad. How are you feeling today?”

Evolution. Commoditization. Overcapacity. There will always be something that jumps up and disrupts the smooth road you’re walking.

I was the co-owner of a sports travel company during the commission cuts. People across the industry were screaming for a class action lawsuit. We took a different approach – gathering our leaders and asking, “What now?” It took about a year for us to discover a better path. Today, that business – which I sold to my partner – is a two-time recipient of the “Best Travel Company in North America” award.

Of course, there was a class action lawsuit regarding the commission cuts. We eventually received a check for about $1,000. Good thing that wasn’t the change we counted on for success.

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Quick Reflexes

Toyota instructed dealers yesterday to stop selling the Camry and seven other models due to the potential danger of accelerator pedals sticking. The company recalled more than two million vehicles – on top of the four million previously recalled because of the risk of a loose floor mat jamming accelerators.

Great move by Toyota to intervene before this issue leads to more accidents and perhaps tragedy. Engineers are working around the clock to determine the cause of the latest concern. Tough challenge for dealers who suddenly lost a significant part of their revenue stream and now have to deal with confused/angry customers. (I can only imagine how many calls their dealerships will take today with people asking, “Can I drive it or do I need to park it in my garage?”)

There is a great lesson here for all business leaders. You can’t wait until something happens to decide how you’ll react. Make contingency plans now for potential disaster later (think: weather-related disruptions; product delivery delays; bad publicity; sudden death of a key team member; etc.). While you won’t know the specific problem that will arise, you can decide how you will handle most situations.

Be sure you have in place procedures for knowing: a) Which essential employees need to be notified first; b) Who is authorized to speak for your organization and what consistent message will be delivered; c) How you will handle the inevitable media rush; d) What steps you will take to rectify the situation as quickly as possible; and e) When you will announce changes and provide status updates.

Since 1983, I have owned in succession three Toyotas and driven them a combined 350,000+ miles. They’ve been great cars – needing only minor repairs – and two of our children learned to drive on our current 2001 Camry. I’m guessing the smart folks at Toyota will figure this one out quickly… and get right back to work rebuilding trust in their highly respected brand.

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