Category: Leadership

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Bountiful Feast

Yesterday during a phone coaching session with one of the franchising groups I facilitate (our monthly lunch-and-learn discussion), someone commented they’re awaiting the economic turnaround to occur before making a big decision about an opportunity for their business. This person suggested there is too much uncertainty right now to commit without knowing when things will get better. I responded they might want to consider ordering off that menu now in order to position themselves ahead of everyone else when a better day arrives.

You have to eliminate inertia to achieve results – in business or boiling water. While this is not the time to spend lavishly at five-star restaurants, it’s also important not to be paralyzed by fear and eat TV dinners. The objective, during high-flying times and periods of hunkering down, is to improve the bottom line. If you’re like most businesses, you’ve carved all the fat out of expenses. That means the only way to improve profitability is to increase sales, and with your customers in a similar dollar-menu mindset, you’re going to have to take market share from competitors in order to enjoy your desserts.

During economic expansion there’s room for everyone at the dinner table… and the feast is extravagant. Today, it’s a blue plate special… and there aren’t as many place settings. To ensure you don’t go away hungry, you need to be assertive and show up early while others are standing around waiting on an invitation. Eventually, everyone will be clamoring to get inside the most popular establishments; you’ll already be there dining on the delicious entrée.

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Who’s The Adult Here?

You may have seen the You Tube video – shot with a cell phone – of a charter school teacher here in Houston allegedly beating up a student last month. She’s 40. The boy is 13. The video appears to show her kicking his back, slapping his face and slamming his head against the wall. News stories suggest other teachers were watching the incident.

Perhaps you heard about the pole vaulter in California – a senior in high school – who was the last competitor in the championship meet. She cleared the height to give her school its first-ever league title. As the girls and their parents celebrated, the coach of the losing team walked over to an official and pointed to his wrist. Then he pointed to the girl, who was wearing a small string friendship bracelet. Seems there is a rule – Section 3, Article 3 of the National Federation of State High School Associations – that states: “Jewelry shall not be worn by contestants.” The penalty is “the competitor is disqualified from the event.”

Officials discussed the situation and decided to disqualify the girl, thus awarding the title to the second place team. Afterward, the coach who pointed out the infraction – he’s 54 – said: “It’s unfortunate for the young lady. But you’ve got to teach the kids the rules are rules… I feel bad for what happened, but I guarantee you she’ll never wear jewelry during a track meet again.”

With adults acting like this, is it surprising when executives from the three companies involved in the Gulf oil rig disaster appeared before Congress this week, each chose to raise questions about their partners’ liability? Senator Frank Lautenberg (D-NJ) summarized the day’s finger pointing: “The conclusion that I draw is that nobody assumes responsibility.”

Perhaps it’s time to start reiterating those lessons you learned in kindergarten and many appear to have forgotten: 1) Maintain composure no matter how stressful the situation – or take time out; 2) Winning isn’t everything – but sportsmanship is the measure of a person; and 3) Accept responsibility – regardless of the consequences you face.

Why do grown-ups make things so hard?

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Future State

As part of our coaching program for executives, I conduct feedback interviews with 10-12 people who work closely with the client. These are superiors, peers and direct reports who provide a broad perspective about a client’s strengths and weaknesses. As coaching goes, this is one of the ‘gold mines’ for identifying potential areas for improvement.

Last week, one of the high-level executives I interviewed recommended this approach for the client we were discussing:

“It starts with recognizing what made him successful before is not going to get him to the company’s desired future state. If he does a better job improving his skill sets then he can help us get there. These provide opportunities to search the soul and think about what he can do to help us. He needs to identify three weaknesses – and we all have them – and challenge himself to turn those into strengths.”

Too often leaders at all levels incorrectly assume that the skills and traits that made them successful – and likely earned them a promotion – end up being mostly irrelevant as their roles evolve into higher responsibility. That’s why great sales people struggle to be great sales managers… why outstanding workers struggle to be outstanding managers… why knowledge experts struggle to be generalists.

The key to making a successful transition up the leadership ladder is to avoid fooling yourself into thinking anything you did previously has relevance in your new role. While what you previously did provided a solid foundation, it is imperative you learn new ways to work with and engage people. Your main responsibility as a leader is to lead, not do. Marshall Goldsmith wrote it best in his 2007 bestseller by the same name: “What got you here won’t get you there.”

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Tiger Beat

As a former sports television producer, I pay close attention to the talent who provide play-by-play and commentary on the airwaves. In my opinion, the smoothest voice belongs to Jim Nantz of CBS – who in the last nine weeks hosted the Super Bowl, NCAA Basketball Championship and The Masters… all from the best seat in the house. He’s rock-solid, friendly and knows exactly when to raise his calm voice to a crescendo of excitement. My wife and I met him a couple of years ago and he was kind and engaging, with his ego solidly in check.

Which is why I am disappointed he chose to weigh in, after the fact, on Tiger Wood’s slips of the tongue at Augusta last weekend:

“If I said what he said on the air, I would be fired. I read in the USA Today and it was called ‘mild language.’ Someone on my broadcast team dismissed it as him having a camera in his face. Well, guess what? Phil Mickelson had a camera in his face all week and did you ever hear him come close to approaching that? He didn’t hit every shot the way he wanted. Have you ever heard Arnold Palmer or Jack Nicklaus use that kind of language? What are the parameters between what’s right and wrong?”

My disappointment is Nantz went beyond the role CBS pays him millions to fulfill. He’s supposed to be Switzerland and remain neutral on and off the air so his journalistic credentials remain solid. Yes, television is entertainment; however, in my perhaps antiquated viewpoint, the role of the play-by-play person is to set the stage, call the action and ask hard questions of the commentators.

Think about the next time CBS airs a golf tournament and Nantz asks Nick Faldo about Phil Mickelson. Will you think, “You know, he’s a Phil fan; doesn’t like Tiger.” By inserting himself into the story,  Nantz lost an important piece of what makes him outstanding: objectivity.

By the way, I’m no Tiger apologist. Yes, I think he’s the greatest golfer. Off the course, Tiger messed up big time with his family. His public persona, which made him wealthy, was far from his personal actions. That said, as all business leaders know, change is a work in progress… two steps up and one step back. Hopefully, Tiger corrected his sexual misconduct. He’s clearly still struggling with salty language. Let’s see how he adapts over the next few tournaments before piling on again.

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It’s A Thriller

Butler’s run to the Championship game of the NCAA Basketball tournament – a reel-life “Hoosiers” sequel – captured the nation’s hearts. Although Gordon Heyward’s last-second launch from half-court bounced out and the Duke Blue Devils escaped with the title, the Bulldogs proved little guys can compete with the big boys.

Yes, America still loves an underdog… and that’s good to know during these times of fledgling economic recovery. While bailouts and government programs seem to be helping Wall Street and other giants, Main Street and small entrepreneurs continue to struggle. That makes it tough to get up in the morning and keep a positive attitude… tough to continue believing a new day is around the corner.

In the locker room minutes before the opening tip last night, Butler’s youthful coach Brad Stevens, calmly said these words to his would-be giant killers: “It’s about being a great teammate and being accountable. If you do tough things, if you stay together, you’ll not only attract that what you want, you’ll attract that what you are.”

As an advocate of the Law of Attraction, I’m convinced great results arise from great attitude. Regardless of how difficult things appear right now, your positive vision of believing you will be the David that overcomes Goliath is essential.

Thank you, Butler and Duke, for a great game. Thank you for reminding us great things happen when you believe.

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