Overnight Success

Kathy and I had dinner two weeks ago at the home of a couple we’ve grown close to the past few years. At the end of a wonderful evening together that included intriguing conversation and a meal featuring delicious pork, our hostess asked if we would like to see her latest paintings. Chris is an excellent artist and illustrator – with several published books – and she wanted to share her recent foray into impressionism.

As she shuffled through various outdoor, still-life and portrait works, I was amazed at her ability to vividly capture subjects on canvas. Being a neophyte to the art world, I asked about one nighttime scene of a bridge with water flowing rapidly beneath it, “How long did it take you to do that?”

“An entire lifetime,” she quickly responded. “It’s my art degree, the decades I’ve spent learning colors and technique, the ability to transfer what I see with my eye to my hand and onto the canvas, and the 10,000 hours I’ve stood in front of an easel. That’s how long it took me to paint that bridge.”

Malcolm Gladwell highlighted the 10,000 hours phenomenon in Outliers, using Bill Gates and the Beatles as prime examples. It’s become the accepted standard for the amount of time someone must put in to become an expert at his/her craft. Gladwell got it right… and our friend Chris is living proof. So, keep practicing.

[Note: Kathy and I commented that night how much we liked the pork entrée. Chris said it was her mother’s dish. A few days later, a note arrived in the mail. Enclosed was the recipe for “Mom’s Tender Lemon Pork Chops.” Those artists… they don’t miss a thing.]

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Good Questions

When our youngest daughter was four, we were visiting friends out of town. She and their four-year-old were upstairs putting on dress-up clothes. The doorbell rang, and the police officer standing on the front porch explained there had been an emergency call from a child at the residence. Mystified as to what was going on, we asked the girls to explain, and ours said: “Daddy told me if I ever need help to dial 9-1-1. I didn’t know which dress to wear, so I called to ask.”

Fast-forward eight years… our soon-to-be teenager is having some challenges with a couple of girls at her junior high. She asks us what to do, and I say, “Be nice, and eventually they’ll be nice to you.” She tries. Things don’t improve. She seeks a different answer. This time she doesn’t call 911; she e-mails one of the counselors at the camp she attended last summer. Seems that young woman told all the campers: “If you ever need advice, feel free to contact me.”

There is wonderful beauty in my precocious child’s inherent trait to take things at face value. More importantly, she’s unafraid to ask anyone anything. That should serve her well eight years from now when she’s finishing college and starting to look for a job. You’ll be a better leader by utilizing her approach when you’re looking for answers. Ask questions. Then ask some more. I’ve seen it work firsthand.

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Cold Shoulders

When you live in Texas and see news about snowstorms affecting other parts of the country, you think, “Glad that’s not us.” Until, of course, when the Super Bowl decides to come to DFW. Watching ESPN the past few days, folks across America could have been convinced the Lone Star State is frozen tundra during February. Even here in Houston – 270 miles to the south – they’re predicting several inches of snow over the next 24 hours.

It’s amazing how easily perceptions are embedded deeply in folk’s minds. In my coaching work with executives, I’ll interview a dozen people the client feels know him or her best, then share their quotes without attribution. Inevitably I’ll hear from the client, “That comment about me being condescending refers to one thing that happened a couple of years ago.” Yet there it is, a big enough issue to a team member that he felt the need to tell me about it during our 15-minute conversation.

While a single comment may or may not be relevant to a leader’s long-term success, understanding that supervisors, peers and direct reports have long memories is important. That quip you blurt out in a meeting that makes light of someone’s slip-up – the one everybody laughs at and you think is completely harmless – may have a lasting impact on your relationship with the object of your humor.

The snow in DFW will be forgotten once the NFL leaves town and temperatures rise; perceptions others hold of you aren’t so easily changed. So if your relationship with someone seems to be on ice, ask her what you did. If she tells you, apologize. Chances are it’s not too late to repair the misstep you don’t remember and warm up the chill in the air.

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Lessons Learned – #1

The final lesson I learn each year isn’t business wisdom. It’s about recognizing a higher calling. Usually I introduce a charity that’s doing good things. For 2010 I took a different approach:

Gift of Giving – If you’re looking to spread some Christmas cheer or need a last-minute tax deduction, find a worthy cause that’s helping those in your local community. Something tells me they could use your kindness right now.

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Lessons Learned – #2

The countdown of the Top 10 lessons I learned during 2010 is almost complete. Here’s #2:

Humility Dose– For a decade my beloved Texas Longhorns were a mainstay near the top of the college football rankings. This year, an ugly seven losses. Fallout? Offensive coordinator and special teams coaches fired; defensive coordinator resigned to become the head coach at Florida. Organizations occasionally face times like these. It will be interesting to see how Mack Brown handles his greatest leadership challenge.

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