Category: Leadership

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Speed Bumps

I read the other day – and if I could remember who penned it, I’d give him/her credit… apologies upfront – that the concept of writer’s block is a myth. After all, the author questioned, “Is there such a thing as plumber’s block?” Seems like a logical point. Other professionals get up every morning, go to work and have to deliver results. What makes writers so special?

However, I can personally attest that there are days – despite intense efforts – words just don’t flow from my mind onto the monitor. That’s probably why I wouldn’t have been a good newspaper columnist, and likely the reason these blog entries only come occasionally. If I had to endure the pressure of writing something intelligent and inspiring every morning (or twice daily, if you’re Seth Godin), I’d be in big trouble.

Of course, I know the reason my ideas don’t flow smoothly like water, and instead drip slowly like syrup. It happens whenever there is something blocking the energy from making it’s way to my fingertips. Usually the inspiration well dries up because of another priority, a distraction or being unclear about the point I intend to make. When that happens it’s important for me to get those roadblocks completely taken care of; that’s the only way to clear the path for creating the next posting or e-newsletter.

So whenever you’re stuck, pause and think about the big humps preventing you from completing what you’re trying to accomplish. Push those out of the way and you’ll unleash the clarity you need to move forward.

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Random Selection

The Jury Summons arrived three weeks ago… instructing me to be in the holding room before 9 a.m. today. Traffic during the commute was congestion-free, so I walked through the doors of an empty courthouse 45 minutes early. I had turned in one page of paperwork and read two chapters of a novel on my Kindle by 10 o’clock, when the clerk finally arranged us with instructions to ‘not get out of order.’ I convinced myself it was my juror number that placed me as the first to enter the courtroom and be seated – and not my punctuality.

The bailiff said, “All rise,” and the robed judge appeared from behind closed doors. After swearing in and a few minutes of instruction, he turned voir dire over to the opposing counsels. Thirty minutes later, the Honorable Tom Lawrence told each party to present its ‘strikes’ and soon called out the accepted jurors. Much to my surprise, he skipped past me and proceeded to name numbers two through five, followed by a couple of more strikes, before identifying the final two members of the five male and one female panel that is likely rendering judgment as I write this recap. A quick ‘thank you for your service’ and 18 people – all seemingly smiling brighter than a half hour earlier – quickly left the building.

On the drive back to my office, I thought about the Q&A that led to the half dozen selected to determine a gentleman’s fate. There weren’t any of those ‘I couldn’t possibly find someone guilty’ answers I heard some of the other six other times I experienced this process. The only question asked directly to me was by the defendant’s side. “I’m not trying to be funny or disrespectful, Mr. Handler, but what exactly is an executive business coach?” When I saw him quickly write something on my questionnaire during my response, it occurred to me that “I help business leaders focus on what they’re trying to achieve” probably wasn’t the right juror for someone accused of defaulting on a contract.

Jury duty is a privilege Americans are blessed to have… yet I don’t know anyone who reacts with a resounding ‘how lucky am I’ when he/she pulls a summons out of the mailbox. There are way too many things going on in our busy lives to take a day or two away from work and watch the wheels of justice slowly turn. Good idea – as long as it’s someone else serving. Then again, if I ever have the unfortunate experience of being party to a trial, I hope citizens fulfill their responsibility and show up at the designated time. I’d sure want someone like me on that jury.

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Unsolicited Generosity

Asking for donations may be one of the ‘least favorite’ things on my list. There’s just something about reaching out to people and requesting they make a contribution to one of my kids’ extracurricular activities that doesn’t inspire me. Yet, it’s one of those necessary evils… whether it was selling Girl Scout Cookies or wrapping paper when our kids were younger, I always had a ‘not another one’ attitude about the approach.

That’s why when we attended a meeting about a summer league team for my varsity basketball playing son – and the mom organizing everything said, “We’ll need to ask for donations or raise money for uniforms” – I cringed with anxiety and thought, ‘I kinda hoped we were past that phase.’

Yet being a good rules follower and helper guy, I suggested to my wife that we needed to reach out to establishments where we spend a lot of money and ask for their help. So through email and in-person visits, we requested donations from our dentist of 12 years, car repair place where we’ve been loyal customers for a decade and favorite two restaurants (one fast-casual and the other upscale).

What were the results? I’m thrilled to report four-for-four. These small business owners made a nice contribution – even knowing the reach for their advertising dollars would be minimal. One followed up with an email to Kathy that said, “Thank you for thinking of me.” I was so surprised by their responses that I decided Success Handler, LLC also needed to write a check.

There are two lessons here: 1) Never shy away from asking… you never know how much someone might want to help; and, 2) When a parent or organization makes a request of your business, catch them off guard by saying ‘Yes!’ They already have enough folks who will decline.

One other thing is certain: we’ll remain loyal customers of those four service providers for years. So they’ll end up way ahead regardless of whether anyone else becomes a customer after seeing their names on the back of our warm-up jerseys.

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Revolutionary Times

Tunisia. Egypt. Libya. The Middle East and North Africa are in turmoil as citizens stand up for their rights. It’s a long road. This quote appeared in today’s NY Times:

“Our task isn’t easy. We don’t have parties, we don’t have a constitution, we don’t have political organizations, we don’t have an effective civil society. We have to create a completely new state and we have to do it in the middle of a war and revolution.” ~ Mahmoud Bousalloum, graduate student and political organizer in Libya

History appears to be repeating itself. Our nation traveled this road 235 years ago. Below are the words of our founding fathers as the American Revolution drew near and citizens revolted against tyranny that inhibited their inherent rights:

“The ordaining of laws in favor of one part of the nation, to the prejudice and oppression of another, is certainly the most erroneous and mistaken policy. An equal dispensation of protection, rights, privileges, and advantages, is what every part is entitled to, and ought to enjoy.” ~
 Benjamin Franklin

“It does not require a majority to prevail, but rather an irate, tireless minority keen to set brush fires in people’s minds.” ~ Samuel Adams

“That these are our grievances which we have thus laid before his majesty, with that freedom of language and sentiment which becomes a free people claiming their rights as derived from the laws of nature, and not as the gift of their chief magistrate.”
~ Thomas Jefferson, 1774

“The battle, sir, is not to the strong alone; it is to the vigilant, the active, the brave.” ~ Patrick Henry, March 23, 1775

“Objects of the most stupendous magnitude and measure in which the lives and liberties of millions yet unborn are intimately interested, are now before us. We are in the very midst of a revolution the most complete, unexpected and remarkable of any in the history of nations.” ~ John Adams, Letter to William Cushing, June 9, 1776

“If we wish to be free, if we mean to preserve inviolate those inestimable privileges for which we have been so long contending, if we mean not basely to abandon the noble struggle in which we have been so long engaged, and which we have pledged ourselves never to abandon until the glorious object of our contest shall be obtained, we must fight!” ~ Patrick Henry

“The hour is fast approaching, on which the Honor and Success of this army, and the safety of our bleeding Country depend. Remember officers and Soldiers, that you are free men, fighting for the blessings of Liberty – that slavery will be your portion, and that of your posterity, if you do not acquit yourselves like men.” ~
 George Washington, 1776

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Overnight Success

Kathy and I had dinner two weeks ago at the home of a couple we’ve grown close to the past few years. At the end of a wonderful evening together that included intriguing conversation and a meal featuring delicious pork, our hostess asked if we would like to see her latest paintings. Chris is an excellent artist and illustrator – with several published books – and she wanted to share her recent foray into impressionism.

As she shuffled through various outdoor, still-life and portrait works, I was amazed at her ability to vividly capture subjects on canvas. Being a neophyte to the art world, I asked about one nighttime scene of a bridge with water flowing rapidly beneath it, “How long did it take you to do that?”

“An entire lifetime,” she quickly responded. “It’s my art degree, the decades I’ve spent learning colors and technique, the ability to transfer what I see with my eye to my hand and onto the canvas, and the 10,000 hours I’ve stood in front of an easel. That’s how long it took me to paint that bridge.”

Malcolm Gladwell highlighted the 10,000 hours phenomenon in Outliers, using Bill Gates and the Beatles as prime examples. It’s become the accepted standard for the amount of time someone must put in to become an expert at his/her craft. Gladwell got it right… and our friend Chris is living proof. So, keep practicing.

[Note: Kathy and I commented that night how much we liked the pork entrée. Chris said it was her mother’s dish. A few days later, a note arrived in the mail. Enclosed was the recipe for “Mom’s Tender Lemon Pork Chops.” Those artists… they don’t miss a thing.]

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