Category: Commentary

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Clear Understanding

In 2007, the president of an energy company that engaged me to coach one of their senior executives asked what year we started this business. When I told him 2003, he said, “I believe it takes 10 years to master a craft; you’ve got a ways to go.” At the time I recall thinking he was overstating the education process, or I was far ahead of his learning curve. Now I realize he was right on the mark. I’ve gained more knowledge in the past 18 months about how to best serve clients than I did in the previous six years, let alone the 23 years I spent in other careers.

That’s one reason I spent Memorial Day weekend rewriting our Web site. The first time around in ’03, I created nice prose that sounded pretty good; however, I really didn’t know what I was talking about when it came to explaining the value clients receive from working with us. Three years ago when we updated it the first time, my thoughts were closer to the actual target, although still more style than substance.

I actually committed to this project 13 months ago – and sat down several times to start the process. Yet the words never appeared on my monitor, regardless of how hard I tried to force them… so I set it aside and moved on to things that seemed more urgent. Last week, the inspiration appeared out of nowhere and the words flowed easily from my fingertips.

Three lessons here: 1) If it’s been awhile since your last Web site (or marketing materials) update, you’re likely a lot smarter, so you may want to consider a redux; 2) It takes a decade to become a master, so be patient and keep learning; and, 3) You can’t force things, so when you’re stuck, step aside and ‘wait for it.’

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‘City of Dreams’

William Martin just released his latest novel – City of Dreams – featuring recurring characters Peter Fallon and Evangeline Carrington searching for a box of priceless Revolutionary War bonds. After reading the comments below about how he’s utilizing social media to promote the book, return to my e-newsletter and use “Send This To A Friend” to redirect Fast:Forward to someone who would enjoy reading it – or post a link on your Facebook, Twitter, LinkedIn or favorite social site.

Shoot me a quick e-mail with “Done” in the Subject line afterward. (Honor system in place!) I’ll randomly draw one name from all responses – and that person will receive an autographed copy of City of Dreams.

> View a short trailer on City of Dreams to experience just how much the publishing world is changing.

William Martin’s Comments:

“The traditional platforms are being dismantled. There may be half a dozen newspapers left in the country that continue to review books on a daily basis. And other platforms are being closed to writers. Just the other day I was supposed to be on a local televison show to talk about “City of Dreams.” The host was ready to do the the show. Then the higher-ups saw an interview with another writer and said, “No more writers.” So no more Martin on that TV station. The old ways of doing things are changing. Out in media land, they’re all worried. They’re all scared. They’re all cutting.

So what do you do? You can’t quit. You have to find new ways to market yourself. Instead of being swamped by the cyberwave that is sweeping everything before it, you should try to catch its crest and dive into it.

I haven’t mastered Twitter and don’t think I want to. Don’t understand all the “following” business. And I haven’t pushed too hard on  Linked-In. I have friends who are urging me in that direction, but you can only do so much. I decided to use FaceBook. I’ve figured it out. It’s easy to post things there. I refuse to tell you what I had for breakfast or what kind of beer I like. But I’m able to tell readers about my characters when I’m writing and about my events when I’m promoting.

I don’t think FB will change my life. I only have about 500 friends and about 130 on my fan page but they say that you only need about a thousand real fans to help you get the ball rolling. I’ve sold a lot of books over the years, and I’ve counted on a lot more than a thousand fans. But FB reaches people who are genuinely interested, the kind of people who can help light the lttle brushfires of interest that can burst into a best selling conflagration. That’s how viral marketing –  I’d call it brushfire marketing – works. At my book launch on May 11, we had an SRO crowd, in part thanks to FB. So friend me or join the fan page and see the pictures from that night. Help me toward the thousand fans who I hope will light matches in the brush around the country and help me onto the best seller list again.”

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Tiger Beat

As a former sports television producer, I pay close attention to the talent who provide play-by-play and commentary on the airwaves. In my opinion, the smoothest voice belongs to Jim Nantz of CBS – who in the last nine weeks hosted the Super Bowl, NCAA Basketball Championship and The Masters… all from the best seat in the house. He’s rock-solid, friendly and knows exactly when to raise his calm voice to a crescendo of excitement. My wife and I met him a couple of years ago and he was kind and engaging, with his ego solidly in check.

Which is why I am disappointed he chose to weigh in, after the fact, on Tiger Wood’s slips of the tongue at Augusta last weekend:

“If I said what he said on the air, I would be fired. I read in the USA Today and it was called ‘mild language.’ Someone on my broadcast team dismissed it as him having a camera in his face. Well, guess what? Phil Mickelson had a camera in his face all week and did you ever hear him come close to approaching that? He didn’t hit every shot the way he wanted. Have you ever heard Arnold Palmer or Jack Nicklaus use that kind of language? What are the parameters between what’s right and wrong?”

My disappointment is Nantz went beyond the role CBS pays him millions to fulfill. He’s supposed to be Switzerland and remain neutral on and off the air so his journalistic credentials remain solid. Yes, television is entertainment; however, in my perhaps antiquated viewpoint, the role of the play-by-play person is to set the stage, call the action and ask hard questions of the commentators.

Think about the next time CBS airs a golf tournament and Nantz asks Nick Faldo about Phil Mickelson. Will you think, “You know, he’s a Phil fan; doesn’t like Tiger.” By inserting himself into the story,  Nantz lost an important piece of what makes him outstanding: objectivity.

By the way, I’m no Tiger apologist. Yes, I think he’s the greatest golfer. Off the course, Tiger messed up big time with his family. His public persona, which made him wealthy, was far from his personal actions. That said, as all business leaders know, change is a work in progress… two steps up and one step back. Hopefully, Tiger corrected his sexual misconduct. He’s clearly still struggling with salty language. Let’s see how he adapts over the next few tournaments before piling on again.

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Did You Hear The One About

I’m speaking today to a local Rotary group. They invited me back three-and-a-half years after my first presentation. Came up with new jokes, new stories and a new ‘takeaway’ angle for them – especially after the person who invited me said, “I really don’t care what you talk about just as long as you’re funny again.”

Seems I heard the same thing about this time of year in 1978. It was my senior year in high school  and the graduation committee – made up of my soon-to-be fellow alumni – asked me to deliver the speech at our baccalaureate. I remember saying, “Wow, I’m honored.  Can’t wait to share my views on life, education and making a difference in the world.” The head of the committee said, “I don’t think you understand. We just want you to tell jokes and make everyone laugh.”

I guess it’s not only actors who get typecast (see: Culkin, Macaulay).

So my message today will be about two recurring themes I’m seeing in my recent coaching work with clients. With the challenges of the past few years, leaders are struggling to: remain positive you’re making the right decisions (confidence); and, present your solutions in a way that leaves no doubt in your audience’s mind of the position you’re taking (conviction). The first is an internal emotion, the latter external.

There’s no magic bullet or secret formula for overcoming these. You just have to look in the mirror each morning and think, “I’ve got this one.” As things occur in your business, remain steadfast in your belief everything is going to work out fine. You’ll do the right things.

As the saying goes, “Never ever let ‘em see you sweat.” And when you’re having ‘one of those days,’ take a deep breath and share a funny story. Laughter heals.

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