Global View

Over the past two weeks, I completed 40+ interviews about four senior executives at an energy firm with their CEO, peers and direct reports. Two things struck me while working through each person’s list:

1) Some people are better at giving feedback than others. Whether this is lack of experience or simply a hesitancy to provide comments about someone they work with, having interviewed more than 700 people for these reports over the past six years, it’s clear many folks struggle to constructively praise and provide guidance to others.

2) Energy firms truly are global organizations with international workforces. I spoke to people based in Houston who are English, Irish, Scottish, Dutch, Indian, Mexican and Polish. They called me from as faraway as Singapore and Nigeria.

Thomas L. Friedman nailed it in “The World is Flat.” Each day we move closer together – and not just in the energy industry. It’s true in many areas where future jobs will be: technology, medicine and automobiles, for instance.

So, if you want to be relevant in 2025 – that means everyone currently under age 50 – it would be good advice to study other cultures and languages. That person sitting next to you most likely won’t have grown up in a neighborhood like yours.

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Moving Day

Houston is one hot real estate market. Home valuations are rising – they declined little during the recession, so this is equity gain – and a ‘For Sale’ sign isn’t up long before a Realtor® returns to attach ‘Sold’ to it. Our friends around the corner decided to move and met with an agent to discuss the potential value of their home. She provided a professional recommendation and my buddy said, “We’re not in a hurry – add $10,000.” Two days later they received an offer for 100% of the asking price.

Fueled by the energy industry – especially ExxonMobil’s upcoming relocation of thousands to a 385-acre campus in The Woodlands – land-rich Houston finds itself with a sudden short supply of housing. Of course, you never know what’s around the corner. For a decade beginning in 1985, Houston endured a malaise when oil and gas giants stopped hiring and the local economy came to a standstill. While this is a much more diverse area today, long-time residents haven’t forgotten that experience.

These might be halcyon days before the fall. So, enjoy the fruits of your labor, fellow citizens, and remember to save something for tomorrow just in case. For those who fail to learn from history…

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Underground City

In the tunnels uptown
The Rat’s own dream guns him down
As shots echo down them hallways in the night

Those words bring to a climax the dramatic gang-themed “Jungleland”… the nearly 10-minute final track on Bruce Springsteen’s iconic Born to Run – ranked #18 on Rolling Stone magazine’s list of the all-time best albums.

In my mind, “Rat” is an appropriate name for the central character, as I envision tunnels in New Jersey infested with the nasty creatures. With that as the context, you can imagine what I thought when, after nearly a decade living in Houston, a client asked me to meet him for lunch a few years ago at a restaurant in the downtown tunnels. I pictured dark, wet and cold passageways that I might not escape afterward.

What a surprise when I discovered these tunnels are bright, air conditioned and dry… featuring more than 75 food establishments, a whole bunch of retail shops – from clothing and art to a printer – and several doctors, dentists and barbers. It’s literally an oasis below Main Street that provides a wonderful respite from hot and humid Houston summers.

After many months of trekking along the different paths, I know my way around quite well. Next week I’m taking our three children to an underground lunch to help them overcome any preconceived notions about their hometown. It will be good for them to experience one of the city’s least known attributes, especially since many folks think of Houston as all that concrete and glass above this hidden jewel.

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Good Show

Our kids think it’s unusual. In fact, the youngest said, “You live in the wrong era.” Despite that candid criticism, I find myself drawn to old-time radio on satellite when I’m driving… and while sitting at my desk doing thought-free work. These are programs that predate television – most originally aired in the 1940’s.

My favorites are suspense dramas: “The Whistler,” “A Man Called X” and the cleverly titled “Suspense” – which features well-known stars. I also enjoy comedy like “The Burns and Allen Show,” along with “The Bickersons,” starring Don Ameche and Frances Langford.

The thing that intrigues me the most is the way talent on those shows had only their voices to engage the audience. That required diction command, inflection range and expert timing, along with the skills required of all actors to elicit emotion in their performances. Add in that these were delivered live – often in front of studio audiences – and you have to appreciate the dedication these professionals gave to their craft.

When I was a teenager, one of my friend’s fathers shared stories about growing up during the Depression. Gathering the family in front of the radio to listen to these original shows was a weekly tradition he said everyone enjoyed. His favorite was “The Shadow,” whose introduction became a part of the American lexicon: “Who knows what evil lurks in the hearts of men? The Shadow knows!”

This is not to say I don’t listen to other things on radio. Sports talk – “Mike and Mike in the Morning” on ESPN radio and local programming – still capture the majority of my attention. When it comes to music, I prefer the 70’s and 80’s music channels on XM Radio. Maybe my daughter is right.

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Family Affair

When a big windstorm blew through our community a few weeks ago, it took down a couple sections of our back fence. With summer #15 fast approaching for our home – and it was a year old when we moved to Houston – replacing the entire 212 linear feet seemed like the right move. Our next-door neighbor decided to do the same, and the new cedar fences definitely improved curb appeal.

While admiring the upgraded look of our properties, I told him: “What we need to do now is have our four teenagers stain it.” He agreed, and last Saturday became an all-day paint-a-thon. When you consider both sides needed to be stained, there was a total of 800 linear feet with a materials and supplies cost of $900. Good thing the labor was cheap.

I wouldn’t say the kids had a great attitude beforehand – my daughter Tweeted the night before: “I have to spend all day tomorrow painting a stupid fence” – however, during the nine hours on the job, I heard nary a negative word. They took turns spraying and rolling the cedar planks, and never once became frustrated with each other. All in all, it was a terrific way to spend a spring day… and my guess is they’ll talk about ‘the time we stained the fence’ long after I’m gone.

One thing that arose from this outdoor adventure is recognition of an opportunity missed by fencing companies. As a serial entrepreneur, I’m tempted to start a business and provide the solution myself; however, Kathy made me promise when I created Success Handler, LLC that it would be my last career change. So, I’ll leave this one for you to pursue.

Homeowners should be able to skip the ‘paint stage’ after installing a new fence. Instead, you would have a choice of, say, four colors pre-approved by your HOA. You make your selection in advance and the fence company pre-stains the lumber before delivering it to your home. Up goes the fence and – Voila! – have a lemonade in your beautiful backyard. Customers would gladly pay an up-charge to have this time-consuming task removed from their weekend to-do list.

Feel free to make millions.

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