‘Frozen February’ meant when spring arrived many of the plants around Houston failed to awaken from their winter slumber. Morning strolls around our neighborhood included a lot of head-shaking at so much unseasonally brown color.
Hawthorns and Lantana didn’t survive the unexpected dip into single digits. So I turned to the company that mows our yard ($25 per week!) to take them out and do other work.
Everything went great the first day as they removed the plants, dug out roots and mulched our flowerbeds. Then another crew returned a week later to replace some dead St. Augustine grass in our backyard and clean the gutters, which were filled with pine needles. When they arrived, I was on a walk.
I got back and specifically told a worker to not touch the vines that snaked throughout an eight-foot latticework and provided a beautiful view outside Kathy’s kitchen window. Then I went inside to take a shower. When I got out, all of it – dead and living – was gone. The crew leader told me everything would grow back in two weeks. It’s now five and counting. There are a few dozen green leaves as summer nears.
Three times I texted the company owner – who I’ve known for years – asking what he thinks I should tell Kathy. He is yet to respond.
People make mistakes. Maybe they didn’t realize the type of vines. Maybe one person didn’t tell the other. Maybe there was a language barrier. All of those are understandable. Things happen. Not accepting responsibility? Once the grass stops growing in the fall, it may mean the end of a long-term relationship.
Home Stay
March 13, 2020. The last time I was with clients in person… before last week. That’s a long stretch. 417 days.
The end came as I facilitated a retreat for senior leaders of a major hospital system. Everyone wore masks. All social distanced. A dozen people in a room designed to hold more than 80. There were two former nurses and a current physician. I felt safe.
As the U.S. continues to open up there are differing opinions around returning to work. Many employees are anxious to get back in the office. Others not so much.
During my 40-year career, 27 are working from a home office, including the past 17. The biggest benefit is my commute is 40 feet. The biggest drawback is no one stops by and asks me to go to lunch.
It takes focus and discipline to master work from home. Yet, during the past 14 months most people have proven they do it well. Some of my clients said they work more hours than before… capitalizing on the time they would have spent commuting.
Requiring employees to return is a tough call for business leaders. There is the benefit of having everyone nearby – and often in the same conference room – to work together in an environment that doesn’t lead to Zoom fatigue. On the other side of the ledger, employees like the freedom they’ve come to enjoy and, perhaps, expect.
Companies that take a hard stance about returning to the office will lose talent to ones that are open to a more flexible lifestyle. Maybe that’s not a major issue with older leaders who grew up in those cultures. When the younger generation moves up the management ladder, things might change.
Wise Words
Recently I facilitated a virtual team engagement retreat and one of the energizers was ‘What’s the Best Advice you ever received?’
I gave the example of when I was in television – after working for seven years to finally sit in ‘the big chair’ as producer of college football – the first three games didn’t go as expected. In fact, the executive producer called the truck many times during the games to yell at me about what I wasn’t doing right. He also pointed out all the mistakes I made on our post game Monday morning conference call.
Our color analyst – former NFL defensive tackle Dave Rowe – called me a few days before game four. “Kid,” he said, “you’re like a quarterback who’s afraid to throw an interception. You’ll never throw a touchdown pass until you get over that fear. Next game… let it rip.”
I took his advice, telling myself: ‘I was looking for a job when I found this one… what’s the worst thing that could happen? They fire me?’ The phone in the truck never rang that day, and in fact for the next six years I worked for him, he rarely pointed out any mistakes.
Here are some of the ‘best of’ advice ideas heard from attendees of the team retreat:
“Focus on the people, not the project.”
“There are many sides to the truth. Everyone has their own.”
“You can’t please everyone.”
“Past is past. Future hasn’t happened. Live in the present.”
“Honor the perspective of each person in a conversation.”
“Give your best effort… every day.”
Knowing You
When facilitating day-long group meetings, I build in a couple of ‘energizers’ to break the ice and help team members get to know each other. These are my ‘go to’ favorites:
2 Down, 1 to Go – Each person shares two things they’ve experienced and one they would like to do, and other members try to guess the one still to come. To set it up, I give my own example: “I’ve seen Bruce Springsteen in concert 13 times, visited the 48 contiguous states, and made 15 visits to Walt Disney World Resort.”
Common and Unique – In smaller groups of three or four, members list as many items possible in five minutes that they share, then in round two, something only one of them has. During large group debriefings over the years, there have been some interesting examples: “Each of us has jumped out of an airplane.” “Only one person was a professional belly dancer.”
Celebrity Close Calls – With a tip of the hat to David Letterman’s ‘Brushes with Greatness,’ each member shares a story about an interesting experience with a famous person. Mine? “At age 27, I met my boyhood hero… and was unable to speak.”
Preparing for my next facilitation this morning, a new energizer popped into my head, and I’m going to use it:
What I Learned – The past 12 months were a journey for everyone. What one thing did you discover about yourself that surprised you the most? For me: I enjoy morning walks around our neighborhood. After years of cycling, running and swimming, I didn’t see myself ever doing that simplest form of exercising.
Try these and you might discover some things about your team you never knew.
Fresh Start
There is something special in the air.
Is it spring? [Checks calendar] This is the first day; however, I don’t think that’s it.
Maybe the NCAA Tournament? [Moves second TV to family room] I will be engorging all day amidst the sports world’s best weekend of the year; yet that’s not it.
Perhaps Kathy is cooking pancakes? [Sniffs several times] Alas, unfortunately no.
[Ponders for several minutes]
I’ve got it.
That something special in the air?
We’re thisclose to being out of the ‘Covid Times.’ So many people have had at least the first vaccine. In a few weeks anyone who wants to get ‘jabbed’ should be able to do so.
This nightmare was long. We’re all ready to get back to pre-pandemic life. It’s natural to be ‘over it.’ Yet, we can’t rush to the end. Stay diligent. Stay respectful. Stay patient.
For. Just. A. Little. Longer.
Soon you’ll be able to smell the roses… without wearing a mask..

