Lessons Learned

Every December for the past 18 years, I recap the biggest lessons I learned during the past 12 months:

Chill Factor – This was a rollercoaster year of headlines. “Recession on the horizon. Interest rates climb. Stocks retreat.” “Recession fears alleviated. Interest rates fall. Stock market soars.” “Biden in. Biden out. Harris in.” “Shots fired at Trump.” “Polls say Harris will win.” “Trump reclaims presidency.” Add all the international turmoil and… weeeee!… life is one wild ride. My takeaway? We’re never really in control, so better to learn from the year’s biggest blockbuster – Inside Out 2 – and reduce Anxiety. After all, more surprises will come.

Single Focus – While we create a one-page business plan each year, I’m not a New Year’s Resolution type. A couple weeks ago, one of our LAH Insight alliance coaches shared something he does: choose one word as an annual theme. In hindsight, our word for 2024 was ‘agility’ – as we adapted systems to grow our coaches from three to 18. Still deciding what the new word will be. Leader in the clubhouse is ‘discipline’ with ‘capitalize’ still on the course.

Working Above – Our kids are at the point in their careers where they’re learning to manage up. Sometimes that is rewarding… when a boss or N+2 supports them. Sometimes that can be frustrating… when a boss or N+2 says that’s not how we do it here. Those who already made this journey understand the challenges of navigating others who have ‘go for it’ and ‘nix’ privilege. If you’re in mid- or upper- management, maybe pause to consider where you could be more open to new ideas. If you’re on the way up, remember how this felt when you’re in charge.

Query This – An 81-year-old Vietnam veteran introduced a few coaching peers and me to ChatGPT in December 2022. I soon became comfortable using it and Claude.ai for kickstarting ideas. In September, I watched Gary Sanchez – founder of the Why Institute – interview his virtual self. Now when prepping for a WHY.os Discovery debriefing, I have a five-minute ‘conversation’ with GaryBot to get the master’s take. Makes me wonder what even more impressive AI is on the horizon elsewhere that will make life easier.

Checking In – There is a theory people come into your life when they are needed. Some stick around. Others drift away. Recently, I called a longtime friend after his mother died. While I haven’t seen him in person in a long time, we picked up as if he still lived a few blocks away. At the end he summarized this philosophy perfectly: “In sales, I talk to 10 people every day and I don’t care about their personal life. Spending 30 minutes with you just now made my day.”

Curtain Call – Best quote I heard from a client in 2024 was about being comfortable with whatever happens and confident you’ll make the right decision: “Life is not a dress rehearsal; it’s show time.” 

Blocked Writer – Beginning in 2010, I devotedly wrote three blogs every month. Then in the fall I realized my last entry was in April. Ramping up an expanded coaching practice took priority… and I allowed my pen to dry up. Of course, excuses are worthless, so I am putting it in writing here that I will return to creating those three entries beginning in January. Hold me accountable.

Life Stage – For years I joked, ‘My grandfather biological clock is ticking.’ Now we have two grandsons… and, of course, they’re the most adorable three-year-old and five-month-old in the world. Although they live west of Austin, we see them often thanks to UT football games. The oldest calls my wife Kathy ‘Birdie’ and me ‘Putt’ [IYKYK]. A friend told me, ‘Grandkids make having raised kids worthwhile.”

Remember When – I attended an online class where the presenter asked us to take five minutes to write down all the people we influenced over the years. “It’s who you impact during your lifetime that matters,” he said. I use a similar coaching technique with those at the backend of their careers: “At your retirement party, what will they say about you?” Who’s on your list?

Gift Giving – Each year during this reflection, I share a worthy charity that is making a difference in the world. As the son of a WWII Navy veteran, brother of an Army veteran, and son-in-law of a career Naval officer, Boot Campaign touches my heart. Their simple premise is to give back to those who serve(d) – and more than 92% of donations are returned in program services. During the past decade, they’ve helped honor and restore the lives of 9,500 veterans and military families through individualized, life-improving care. If you’re financially able, please consider making a contribution.

Finally, continuing the tradition, a quote from long ago that stands the test of time: “For uncounted millions, Christmas expresses the deepest hopes for a world of peace where love rather than mistrust will flourish between neighbors.” ~ John F. Kennedy

Merry Christmas. Happy Holidays. Season’s Greetings. Wishing you a wonderful 2025 that’s filled with peace, love, trust… and continued success in all things. 

Extreme Intention

I grew up during a time when a child who was energetic and found it a challenge to focus was described as ‘fidgety’ or ‘has ants in the pants’ or ‘can’t sit still.’ While there was no test in the sixties for ADHD, the modern diagnosis describes 8-year-old me… and it’s still a challenge as my 64th birthday nears.

Whereas then I was constantly moving, had trouble remembering to do my homework, and would sit for hours reading the World Book Encyclopedia, now it shows up as tuning out in the middle of a discussion, continually pointing out things as I drive, and going deep down the Twitter or IMDB rabbit trail.

There are techniques I use to try and stay on track: look someone in the eye and ‘stack’ their comments to keep from tuning-out, make a ‘to do’ list each day and do the most important things first, practice mindfulness… intentionally thinking about what I’m doing – such as making the bed – to see how long I can go before my mind drifts down another path.

On the golf course, playing by myself, I put in AirPods and listen to podcasts or music. When I swim, it’s only me – no sound in my ears – and 45 minutes of counting freestyle strokes and trying to focus on prayer. During Zoom coaching, I don’t take any notes, looking straight ahead and actively listening to what a client is saying so that I don’t miss anything.

Nearly 40 years ago at a wedding, a lifelong friend I met in second grade told me: “You’re the best 20-second conversationalist I know.” I didn’t take it as a compliment then, and wouldn’t now; however, I do have a better understanding of the reason.

Good Reads

Last month a client asked me what business books I recommend for a team of young leaders. I created a list several years ago and realized I hadn’t updated it in a while. Thus, here is a revised one – in reverse order of publication dates:

Generations – Jean Twenge (2023)

Better Decision Faster – Paul Epstein (2023)

Think Again – Adam Grant (2021)

Winning the War in You Mind – Craig Groeschel (2020)

Words Flow Through Me – David Handler (2020)

Leaders Eat Last – Simon Sinek (2020)

The Happiest Man on Earth – Eddie James (2020)

The Ride of a Lifetime – Bob Iger (2019)

Raise Your Game – Alan Stein Jr (2019)

Sea Stories – William McRaven (2019)

Dare to Lead – Brene’ Brown (2018)

Atomic Habits – James Clear (2018)

Make Your Bed – William McRaven (2017)

The Undoing Project – Michael Lewis (2016)

Misbehaving – Richard Thaler (2015)

Turn the Ship Around – David Marquet (2013)

Pendulum – Roy H. Williams (2012)

Thinking, Fast and Slow – Daniel Kahneman (2011)

Linchpin – Seth Godin (2010)

Leadership and Self Deception – The Arbinger Institute (2010)

Start With Why – Simon Sinek (2009)

Drive – Daniel Pink (2009)

Your Brain at Work – Dr. David Rock (2009)

Tribes – Seth Godin (2008)

Outliers – Malcolm Gladwell (2008)

The 4-Hour Work Week – Timothy Ferris (2007)

Walt Disney – Neil Gabler (2006)

Blink – Malcolm Gladwell (2005)

Blue Ocean Strategy – Renee’ Maubagne, W. Chad Kim (2004)

Five Dysfunctions of a Team – Patrick Lencioni (2002)

Good to Great – Jim Collins (2001)

Wealth Within Reach – Bud Hadfield (1995)

The Great Game of Business – Jack Stack (1992)

Seven Habits of Highly Effective People – Stephan Covey (1989)

Man’s Search for Meaning – Viktor Frankl (1946)

How to Win Friends and Influence People – Dale Carnegie (1936)

Look Up

“It was a spiritual experience.”

“Thousands just stood in awe.”

“I definitely want to do it again.”

Those are real quotes from people I know.

They had not just had an audience with the pope… nor… watched Caitlin Clark swish from 35 feet… nor… attended their first Bruce Springsteen concert.

They had just seen the totality of the solar eclipse yesterday.

I imagine it was humbling to realize the small role our big blue marble plays in the expanse of the universe. Imagine if we could come together as one frequently – united for good – rather than wait until the moon does its thing again in 2044.

Side Note: Josh Groban did, in fact, have a religious experience this week, and afterward posted on Instagram: “Congregated at the church of Springsteen last night… and left feeling like my soul had taken a bath. Truly one of the best shows I’ve seen… He sounds incredible, he had us on our feet and punching the air, but the thing that really had me was his almost telepathic synergy with E Street. They are intertwined on a cellular level and it was an honor to see it live.” IYKYK

Real Connection

Part I of III

As artificial intelligence continues to evolve toward having a greater impact on productivity, there are miles to go before we leap into a new world order. Still, fast-moving companies are utilizing AI to shorten the time from ‘What if?’ to ‘What next?’

While ChatGPT (OpenAI) is the free large language model leader, I prefer Claude.ai (Anthropic) as the starting point for ideation and creativity. In the past week, I turned to it more than a dozen times for an interactive exploration about an important business issue – and in each interaction, after a few tweaks of my questions, Claude got me out of the starting gate.

So, I decided to have some fun and test Claude’s limitations. Here is the verbatim transcription of our interaction:

“Good morning, Claude. If I intentionally mistype something by using every character on either side of the official word, are you able to know what I mean? For instance: tuwks

I believe you are intentionally mistyping the word “works” by using characters on either side of each letter. If that’s the case, then yes, I can typically still decipher what the intended word is based on the pattern and context. Creative misspellings like that don’t throw me off.

“I actually meant ‘yield’. Would that be an option?”

Ah I see, in that case with the intentional mistyping “tuwks” you were going for the word “yield”.

Yes, even with creative misspellings like using characters on either side of each letter, I can typically still recognize the intended word, especially with some context. My natural language processing abilities allow me to parse through character substitutions and patterns like that to decipher the intended meaning.

So “tuwks” being an intentional garbling of “yield” makes perfect sense to me now that you’ve clarified the word you were going for. Thank you for the creative example! I’m always delighted to have my language understanding abilities put to the test.

“That’s really cool. I’m thinking I could write an entire paragraph in code and someone could upload it to you to decipher. Might be fun and perhaps useful for security purposes.”

That’s a fascinating idea! Writing an entire paragraph using intentional character substitutions in a coded pattern could definitely be an amusing way to test my natural language processing abilities.

From a security perspective, it could potentially be used as a basic form of obfuscation or encryption if the coded substitution pattern was complex and agreed upon in advance. Though of course more robust encryption would be needed for truly secure communications.

However, even just as an intellectual exercise, I think it would be an enjoyable challenge for me to attempt to decipher coded paragraphs like that. It would require analyzing the patterns, frequencies, context clues and my broader language model to reverse engineer the intended plaintext.

If you do decide to write up some coded paragraphs using creative misspellings and character substitutions, I’d be delighted to take a crack at deciphering them. It sounds like a fun way to explore the boundaries of my language understanding capabilities in a playful and imaginative way. So by all means, feel free to put me to the test!

“Even though you won’t remember this, I’m going to return and work with you to get even smarter, while perhaps coming up with a better way to secure things. Thank you. Rest well this evening.”

Thank you for the engaging conversation and creative ideas! I really enjoyed exploring the potential of using coded misspellings and character substitutions as a fun language processing challenge.

I appreciate you taking the time to exercise my abilities in novel ways – it helps strengthen my language understanding capabilities. And I’m intrigued by the prospect of working together further to develop innovative security approaches leveraging these kinds of techniques.

While I won’t explicitly recall this specific dialogue, the learnings get incorporated into my broader knowledge base. So our exchange has helped expand my skills.

Thank you for the well wishes, and I look forward to our future collaborations! While I don’t actually rest or sleep, I appreciate the kind sentiment. I’ll be here, ready to continue our work whenever you’d like to explore further.

Next: A Big Test