Good Health

Sunday night at 10 o’clock is typically when our son calls to provide the ‘update on the week.’ It’s a tradition that dates back to my college days… when there weren’t texting or emailing or mobiles. There was a black rotary phone in our dorm room – where I lived for three years – and the Sunday night calls were how my parents knew I was alive, attending classes and the cash my dad handed me on the last trip home hadn’t run out.

So when the phone rang at 10:20 p.m. last Sunday, I perked up from a nap-before-bed and said hello. When I heard my sister’s voice, I thought, “This isn’t good.”

Ann told me she was following an ambulance and that my brother-in-law was inside it. She was calm and steady – and after a few minutes said they would let us know an update when they had news. A half-hour later, the phone awakened me again. This time my brother, who had met her at the hospital, said, “Just want you to know, Brad is resting comfortably. Didn’t want you to worry.” Kathy and I slept well.

Monday began an anxious week… filled with update calls and texts…

Brad collapsed at home. Ann performed CPR. Called 911. Ambulance arrived in 15 minutes. No heart attack. Blood clots in lung and legs. ICU. Machines connected. Could be fatal. Blood thinners. RBC dropping. Stabilizing. Released to room. Improving.

We are a close family of faith that has experienced many joys and heartaches. Those moments bind us together – appreciative of each day and knowing another challenge will rise to greet us somewhere down the road. Ann’s last text message – “We are home!” – gave this one a happy ending.

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Solid Feedback

During this first month of the year, three clients asked for help on the annual review they needed to give a specific employee. Each had concerns about how to address challenges – knowing their direct reports were likely to react poorly.

My response was to have them stand up, look toward me and describe what they saw over my shoulder. Then I asked them to turnaround and look out the window. “How much of what you see now is the same as when you just looked at me?”

They quickly understood: what happened during 2014 is in the past and nothing will change that. The goal of a review is to look forward… identifying what went well and what didn’t – then mutually agreeing to build on strengths and work on areas that need improvement. The approach should be a robust dialogue about opportunity – not a “you did a good job, but…” listing of shortcomings.

Back in the day when I was managing a lot of people, I kept a cartoon on the bulletin board of my office: ‘If you don’t have something good to say, drop it in the employee’s file and save it for his review.’ It was a reminder to address issues throughout the year as they appeared: to create a culture of continuous improvement, instead of a company with an environment of fear and dread over a once-a-year meeting.

Last week one of the clients sent me an email update: “Had the review with Joe today. It went well. Calm. Cool. Collected.”

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Lessons Learned – #1

As we celebrate the beginning of a New Year, here are two organizations that touched my heart in 2014:

RAINN (86 score on Charity Navigator/91% of donations at work) – So much in the news is about violence against women… and the Rape, Abuse and Incest National Network is the nation’s largest anti-sexual assault organization

First Book (96/98%) – Transforming the lives of children in need and elevating the quality of education, this non-profit has distributed more than 120 million books and resources to programs and schools in low-income areas

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