Understanding Self

One piece of the executive coaching program I deliver to senior leaders involves conducting feedback interviews with superiors, peers and direct reports. Everything is anonymous – and as a trained journalist I tend to induce candid remarks that serve as valuable data during the coaching engagement. After speaking to 10-12 people, I transcribe comments then sit with a client to review others’ perceptions one by one.

Before these debriefing sessions, I give clients a ‘what to expect when you receive feedback’ document to help them prepare for hearing views about their performance and style. The range of emotional reactions is described as the SARAH Cycle: Surprise, Annoyance, Resistance, Acceptance, Hope. Much like the five stages of grief (DABDA) are non-linear, clients flow back and forth among SARAH before becoming open to change.

“I didn’t realize…” is an oft-heard response during a debriefing. When we finish, I tell a client to put the report away for a week and let some time pass. That allows the emotional response to dissipate and places a client in a much better mindset to work on changing what she desires. Interestingly, about half the people – and I’ve presented at least 50 of these over the years – tell me during our next session they read everything again that night. Then they showed the report to their significant other. Then they kicked the dog. (Just kidding about one of those.)

Yet, with all the angst that comes with having me ask, “What do you think about _____?” clients discover this is one of most important steps in growing into a stronger leader. If you’re looking to build on your strengths and improve areas where you’re challenged, have someone ask about you.

Share

Figure This

During our Florida trip a few weeks ago, we stayed at a condo near Melbourne with a beautiful view of the Atlantic. Of course, since we commuted four times that week back to Orlando to Walt Disney World and Universal Studios, our beach time was limited. Time on the road, however, was lengthy – 72 miles each way. We filled up the car three times in eight days. (I didn’t realize until after our return the Jeep Patriot we rented averages less than 20 miles per gallon on the highway. Ouch!)

On vacation I typically don’t pay attention to what’s happening in the world; however, I knew something was up just by watching gas prices at the same station climb from $3.49 the day we arrived to $3.65 when we departed. I found out later oil rose while we were hanging out with Mickey & Friends.

It’s interesting how government accounting works. The Consumer Price Index is a ‘market basket’ of 80,000 goods the government measures each month to determine inflation. The ‘core inflation rate’ – which you most often hear quoted and the one the Fed uses to determine monetary policy – excludes food and energy prices. That will forever strike me as strange, since you spend a lot of your earnings on food and energy.

From 1914-2012, inflation averaged 3.4 percent in this country. Of course, there were plenty of years higher and many lower. Last month, the CPI was 1.4 percent. That’s darn near nothing.

Except… consider the ever-shrinking size of consumer goods. Bought toilet paper lately? How about ice cream? Potato chips? Noticed anything about the portions? They keep getting smaller and smaller and smaller. The staple of my diet cereal is a perfect example of figures lying. Prices haven’t changed for my Golden Grahams, but the box is now ‘Net Wt 12 Oz’ and much much smaller than five years ago.

The government is right. Prices aren’t rising. For reality, though, they might want to start measuring CPA: the Consumer Pocketbook Amount.

Share

The Lincoln Letter

After reading The Lost Constitution in 2008, I reached out to William Martin. Having never ventured into historical fiction previously, I was amazed at how he made our nation’s past come alive on the pages of a novel and wanted to thank him for showing me a new way to learn.

Later that year Kathy and I decided to go to New Hampshire to stay at the Mount Washington Hotel. Why? It was a key plot location in The Lost Constitution, and I wanted to experience it in person. On our journey, Bill met us at a Boston restaurant and spent a few hours discussing writing, family and his beloved Red Sox. We became friends and keep in touch.

His newest novel out today – The Lincoln Letter – takes the reader on a suspenseful ride. It’s likely to be another bestseller. (Here is a short video about The Lincoln Letter.)

Coincidentally, my other favorite author – in the non-fiction arena – marketing guru Seth Godin wrote a blog last month, stating: “Forty years ago, it wasn’t unusual for a typical bestseller to stay on the bestseller list for months or even years. Now the typical book lasts for two weeks. More titles, more churn means less cultural achievement.” Since William Martin has had bestsellers in five decades, I asked him a few questions last week about the publishing industry and The Lincoln Letter:

You’ve written bestsellers in five decades. How has promoting your novels changed?
“There have been many changes in the business overall, but then and now, here is the rule for writers: you do whatever you can to sell your book… from bookstore signings where one person shows up to book-and-author luncheons with a thousand people to television network appearances if they ever come your way. You just spent a year and a half in a room writing something. So be prepared to go to war for it. I’ve always believed that.”

What is the storyline of your new novel?
“In the spring of 1862, Abraham Lincoln ruminates in his diary about the need for emancipating the slaves and about the problems emancipation will create. He loses the diary. Who gets it then? What do they do with it? And who has it now? Boston treasure hunter Peter Fallon tries to find out. The book is a modern suspense tale and a historical thriller, too, and a vivid picture of life in that Civil War sinkhole, Washington, DC. And along the way, you’ll look into the eyes of Lincoln, Stanton, the notorious Wood brothers, the even more notorious John Wilkes Booth, General McClellan, Alan Pinkerton, young Oliver Wendell Holmes, and Walt Whitman, too.”

If new readers pick up The Lincoln Letter, what should they know about recurring characters Peter Fallon and Evangeline Carrington?
“Peter and Evangeline are like the Nick and Nora Charles of the 21st century. They are a team. They lived together once when they were young. They were planning to get married at the end of the last book. That’s up in the air now.  And when someone tells them about some amazing treasure that’s lost out there, they can’t help themselves, no matter how dangerous the hunt may become. They crack wise with each other all the time; sometimes they argue, but they always look out for each other.”

How many hours of research did you put into completing this one?
“It’s hard to divide the time between the pre-writing research and the in-action research. Creativity is seldom that linear. The reading and site-visits are going on throughout the process. My wife kept saying to me, in the first summer I was writing The Lincoln Letter, ‘What battlefields do you want to visit?’ And I would say I didn’t know… because I didn’t know what battle would be in the book. So we visited Manassas, Ball’s Bluff, Antietam, and Gettysburg. All the while I was writing toward a battle, but I finally settled on Antietam.”

Share