Understanding Self

One piece of the executive coaching program I deliver to senior leaders involves conducting feedback interviews with superiors, peers and direct reports. Everything is anonymous – and as a trained journalist I tend to induce candid remarks that serve as valuable data during the coaching engagement. After speaking to 10-12 people, I transcribe comments then sit with a client to review others’ perceptions one by one.

Before these debriefing sessions, I give clients a ‘what to expect when you receive feedback’ document to help them prepare for hearing views about their performance and style. The range of emotional reactions is described as the SARAH Cycle: Surprise, Annoyance, Resistance, Acceptance, Hope. Much like the five stages of grief (DABDA) are non-linear, clients flow back and forth among SARAH before becoming open to change.

“I didn’t realize…” is an oft-heard response during a debriefing. When we finish, I tell a client to put the report away for a week and let some time pass. That allows the emotional response to dissipate and places a client in a much better mindset to work on changing what she desires. Interestingly, about half the people – and I’ve presented at least 50 of these over the years – tell me during our next session they read everything again that night. Then they showed the report to their significant other. Then they kicked the dog. (Just kidding about one of those.)

Yet, with all the angst that comes with having me ask, “What do you think about _____?” clients discover this is one of most important steps in growing into a stronger leader. If you’re looking to build on your strengths and improve areas where you’re challenged, have someone ask about you.

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The Year in Review

Counting down the Top 10 Things I learned this year:

#10

First Things First – During a coaching session one of my clients was describing the challenges he faces in his start-up company. Like many, he struggles balancing all the stuff on his plate. My response: “That’s why I’m eliminating things getting in the way of my success.” There will always be more to do, and most of us focus on what we enjoy, not necessarily what we need to be doing. I recently gave up my position as a columnist for an industry magazine, mutually agreed to end a long-term coaching relationship and decided not to renew a consulting contract. What will you let go of in 2010 to free up extra hours in your schedule?

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