Posts Tagged ‘order’

Lessons Learned – #8

Friday, December 24th, 2010

Here’s the eighth most important lesson I learned during 2010: Service Check – One of my clients received payment with an accompanying letter that expressed how upset the customer was about the unusually poor service on that order. My client immediately wrote back to apologize, included the check, and ended his note with, “Send us […]

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Morning In America

Wednesday, November 3rd, 2010

So the Republicans took over the House and made strong gains in the Senate. Faster than you can say ‘Tippecanoe and Tyler Too’ the political landscape in America shifted again. One thing the new leaders soon to arrive in Washington need to understand is the last two elections have not been about like, they’ve been […]

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Bountiful Feast

Wednesday, June 9th, 2010

Yesterday during a phone coaching session with one of the franchising groups I facilitate (our monthly lunch-and-learn discussion), someone commented they’re awaiting the economic turnaround to occur before making a big decision about an opportunity for their business. This person suggested there is too much uncertainty right now to commit without knowing when things will […]

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