Lessons Learned – #3

Lesson #3 of my top 10 insights this year:

Good Book – On January 1, I committed to read 20 minutes each morning, and my first selection was a mystery filled with deception, war, betrayal and lust. Over the next 242 days, I missed just four, and finished the book on August 31. Reading 1,598 pages plus every footnote – along with the accompanying 579-page commentary – of the Bible is something I always wanted to do. What’s on your ‘need to read’ list for 2012?

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Lessons Learned – #9

Continuing to count down the Top 10 things I learned during 2011:

Slow Improvement – In the spring I participated as a mystery shopper by reviewing a car wash. After a 30-minute undercover investigation, I spent an hour-and-a-half completing the online report about quality, appearance and customer interaction. Compensation? Reimbursement for the $12 wash. Interestingly, my biggest recommendation – ‘Fix the fence in the back that’s a falling-down eyesore’ – remains ignored. Feedback is a missed opportunity unless you’re willing to change.

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