Posts Tagged ‘mystery’

Lessons Learned – #3

Thursday, December 29th, 2011

Lesson #3 of my top 10 insights this year: Good Book – On January 1, I committed to read 20 minutes each morning, and my first selection was a mystery filled with deception, war, betrayal and lust. Over the next 242 days, I missed just four, and finished the book on August 31. Reading 1,598 […]

Share

Read More »

Lessons Learned – #9

Friday, December 23rd, 2011

Continuing to count down the Top 10 things I learned during 2011: Slow Improvement – In the spring I participated as a mystery shopper by reviewing a car wash. After a 30-minute undercover investigation, I spent an hour-and-a-half completing the online report about quality, appearance and customer interaction. Compensation? Reimbursement for the $12 wash. Interestingly, […]

Share

Read More »