Posts Tagged ‘client’

Understanding Self

Wednesday, August 29th, 2012

One piece of the executive coaching program I deliver to senior leaders involves conducting feedback interviews with superiors, peers and direct reports. Everything is anonymous – and as a trained journalist I tend to induce candid remarks that serve as valuable data during the coaching engagement. After speaking to 10-12 people, I transcribe comments then […]

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Cold Shoulders

Thursday, February 3rd, 2011

When you live in Texas and see news about snowstorms affecting other parts of the country, you think, “Glad that’s not us.” Until, of course, when the Super Bowl decides to come to DFW. Watching ESPN the past few days, folks across America could have been convinced the Lone Star State is frozen tundra during […]

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Lessons Learned – #8

Friday, December 24th, 2010

Here’s the eighth most important lesson I learned during 2010: Service Check – One of my clients received payment with an accompanying letter that expressed how upset the customer was about the unusually poor service on that order. My client immediately wrote back to apologize, included the check, and ended his note with, “Send us […]

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Organizing Results

Thursday, August 26th, 2010

While facilitating a client’s recent executive leadership retreat, one of the attendees asked me: “So how do you stay on top of your priorities and get things done?” Many in the room expressed a similar interest in this topic, and they agreed to start 30 minutes early the next morning to create some extra time […]

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Blog This

Monday, August 9th, 2010

Recently, a client said he wants to start a blog… yet he has no idea where to begin when it comes to creating content. “You’re a writer, I’m not,” he said. “I’m worried I won’t be able to come up with any ideas. Help me.” That’s a quandary many folks face when they try to […]

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