Over the weekend a Focus Group I facilitate met in Naples, FL to once again take an in-depth look at the financial, marketing and operational sides of their businesses. Many of these seven franchisees rank among the sales leaders in their system, yet they value the importance of getting together each quarter to share, challenge [...]
Posts Tagged ‘business’
Lessons Learned – #6
Monday, December 26th, 2011For the past eight years I’ve written a monthly e-newsletter about my business and life observations. The December issue is always a reflection on the things I learned. Here is a most delightful sixth lesson of 2011:
Gimme S’more – Pepperidge Farm knows what it’s doing when it comes to product extension – adding Pizza, [...]
Confrontation Station
Tuesday, August 30th, 2011One impressive thing I find in working with large organizations – those with HR departments – is a focus on conducting regular performance reviews with employees. Many of these include creating development plans to help direct reports improve in needed areas. Smaller companies? Not so much. It seems every time I ask a small business [...]
Random Selection
Wednesday, April 13th, 2011The Jury Summons arrived three weeks ago… instructing me to be in the holding room before 9 a.m. today. Traffic during the commute was congestion-free, so I walked through the doors of an empty courthouse 45 minutes early. I had turned in one page of paperwork and read two chapters of a novel on my [...]
Inconsistent Behavior
Thursday, July 21st, 2011During a recent business trip the airplane scheduled for our outbound flight was delayed by bad weather. After arriving at the airport 90 minutes before our 8:30 a.m. departure, we suddenly had two additional hours on our hands. The five of us decided to relax and enjoy a sit-down breakfast at one of the franchise [...]
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Tags: airport, bad weather, baskin robbins ice cream, business, cream taste, flight, flight home, Food, franchise, franchise restaurants, french fries, Houston, lofty goals, Louisville, outbound flight, restaurant, service, taste, terminal service, time, traveling companion, Value