Lessons Learned – #10

December 22nd, 2010

You acquire wisdom one enlightened moment at a time. For me, 2011 marks 30 years since I began working. That’s a lot of opportunities for learning. Each December, our e-newsletter focuses on the Top 10 lessons I learned during the year. Here is #10 for 2010:

Innovative Idea – Patrick Lencioni, author of “The Five Dysfunctions of a Team,” coined a term this year: creatonomy. He defines it as leaders encouraging employees “to do their jobs and satisfy customers in the most effective and charismatic way possible.” Think: Southwest Airlines, Chick-fil-A, In-N-Out Burger. In Lencioni’s view, “Their employees are passionate and committed and take complete responsibility for their work, consistently turning customers into loyal fans.” How does the time you spend defining your products and services compare to the coaching you provide the people who deliver them?

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