Big Apple

April 16th, 2018

Like so many, my iPhone 6s battery was on the fritz, so I called Apple customer service. After asking for permission to remotely access my mobile device, the representative determined the battery should be replaced. He ordered a new one to be delivered to the Apple Store nearest me – and said, due to demand, “it will take about three weeks to arrive.”

After a month I called the store to check on the status. Nothing. The employee told me they would contact me when the battery shows up. Then, a week later, my iPhone died completely… unable to take a charge. Thus, on a Saturday, Kathy and I ventured into an Apple Store – and I counted 40 customers and at least 18 employees. It was packed.

Within five minutes, a young employee approached us, and after hearing our story, politely excused himself. He quickly returned and said: “Your battery isn’t here, but we always keep a few extras in the back. We’ll replace it. Give us about four hours.”

When we returned, another employee brought our phone and told us laws only allow for batteries to be lightly charged when shipped. “When you get home,” he said, “plug it in and let it fully charge.” Which we did. Except… it still wouldn’t charge.

So back we drove, walked through the crowd, and immediately approached the same employee. I told him what happened, and he said: “No problem. We’re going to give you a new phone.” As my iPhone 6s is 28 months old, I said, “You don’t have to do that.” He insisted.

Apple took a big hit with this battery situation. For me it worked out great. I have a new phone that should last at least another 18 months.

Share

Leave a Reply