Archive for the ‘Motivation’ Category

Lessons Learned – #6

Thursday, December 28th, 2017

We’re halfway there. The sixth most important lesson of 2017: Customer Joy – We use our Weber Grill a lot… and the ‘flavorizer’ bars that reflect the flames downward were starting to erode after 10 years. I called Weber to see what we could do. “You’re out of warranty, but I can send you new […]

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Lessons Learned – #7

Wednesday, December 27th, 2017

Here is the seventh most important lesson I learned this year: Clear Direction – A friend shared how learning to fly helped him better communicate with employees. The cockpit conversation went something like this. Trainer: “It’s time for you to take control.” Student: “OK, I’m going to take control.” Trainer: “Yes, take control.” Student: “I’m […]

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Lessons Learned – #8

Tuesday, December 26th, 2017

What’s the eighth most important lesson I learned during 2017? Unique Insight – The VP of sales for a health care supply company told me the one thing he asks every candidate during an interview: “‘I love to win’ or ‘I hate to lose’. Which are you?” He said it’s not about the choice; it’s […]

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Lessons Learned – #9

Monday, December 25th, 2017

Here is the ninth most important lesson I learned this year: Sales Call – Another client needed to hire an outside sales person. The HR rep told the top candidate to call my client and set up a final interview. When he did, Mark ignored three calls and two emails. Then came this voice mail: […]

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Lessons Learned – #10

Sunday, December 24th, 2017

Since January 2004, I’ve written a monthly newsletter. Issue #168 is the final one. As always, I reflected on the ‘Top 10 Things’ I learned during the year. Wishing you and yours a wonderful Christmas and happy holidays… with blessings galore in 2018: #10 – Candid Feedback  – A client asked what is the biggest […]

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