For the past eight years I’ve written a monthly e-newsletter about my business and life observations. The December issue is always a reflection on the things I learned. Here is a most delightful sixth lesson of 2011: Gimme S’more – Pepperidge Farm knows what it’s doing when it comes to product extension – adding Pizza, [...]
This is the seventh most important thing I learned in 2011: Musical Interlude – As Rudy Vallee began crooning over the new medium of radio in 1929, Frank Sinatra and Billie Holiday were 14. When Elvis Presley recorded “Heartbreak Hotel,” Bob Dylan, John Lennon, Joan Baez, Paul Simon, Aretha Franklin, Carole King and Brian Wilson [...]
Here is the eighth most important thing I learned this year: Wins Galore – Last week Sports Illustrated honored college basketball coaches Pat Summitt and Mike Krzyzewski as its sportspeople of the year. I recently heard Coach K tell a story on Sirius XM about his 1989 Duke team. Christian Laettner had a bad turnover [...]
Continuing to count down the Top 10 things I learned during 2011: Slow Improvement – In the spring I participated as a mystery shopper by reviewing a car wash. After a 30-minute undercover investigation, I spent an hour-and-a-half completing the online report about quality, appearance and customer interaction. Compensation? Reimbursement for the $12 wash. Interestingly, [...]
Each year the last issue of our e-newsletter focuses on some of my lessons learned. May you find inspiration among the Top 10 things that touched me during 2011. Dropped Call – One of my clients is a service center manager for the large wireless company that until yesterday looked like it would be combining [...]
