Archive for December, 2010
Sunday, December 26th, 2010
This is the sixth most important lesson I learned during 2010: Few Words – In his bestselling book, “Drive,” Daniel Pink tells the story of how in 1962, Claire Booth Luce told President Kennedy, “A great man is one sentence.” Lincoln preserved the union and freed the slaves. FDR lifted us out of a depression [...]
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Tags: bestselling book, book, Claire Booth, claire booth luce, Daniel Pink, depression, Drive, FDR, few words, great man, initiatives, jfk, lesson, Lincoln, Luce, man, Ms. Luce, President Kennedy, sentence, slaves, story, union, World, world war
Saturday, December 25th, 2010
What’s the seventh most important lesson I learned during 2010? Passages – This year I lost two uncles, an aunt and two cousins. As my friend said, “It’s the stage we are at in life.” I hadn’t spent much time with them in decades, so I decided the best way to pay tribute would be [...]
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Tags: 17th century, ancestry com, aunt, cousins, decades, family tree, free website, friend, hadn, lesson, life, next generation, Passages, relatives, stage, time, uncles, way, year
Friday, December 24th, 2010
Here’s the eighth most important lesson I learned during 2010: Service Check – One of my clients received payment with an accompanying letter that expressed how upset the customer was about the unusually poor service on that order. My client immediately wrote back to apologize, included the check, and ended his note with, “Send us [...]
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Tags: amount, Check, client, Customer, lesson, letter, note, offerings, order, payment, service
Thursday, December 23rd, 2010
Continuing the countdown of the Top 10 things I learned during 2010. Here’s #9: Big Oops – You’d think a former marketing guy like me would know better. You’d be wrong. Last year was the best ever for Success Handler, LLC, so I made the classic mistake of convincing myself we were too busy during [...]
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Tags: Big, countdown, guy, Handler, LLC, Marketing, mistake, momentum, note to self, Oops, success, time on my hands, year
Wednesday, December 22nd, 2010
You acquire wisdom one enlightened moment at a time. For me, 2011 marks 30 years since I began working. That’s a lot of opportunities for learning. Each December, our e-newsletter focuses on the Top 10 lessons I learned during the year. Here is #10 for 2010: Innovative Idea – Patrick Lencioni, author of “The Five [...]
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Tags: author, Chick, chick fil, December, Dysfunctions, five dysfunctions of a team, idea, jobs, lot, loyal fans, moment, Patrick Lencioni, southwest airlines, team, time, wisdom, year
Lessons Learned – #8
Friday, December 24th, 2010Here’s the eighth most important lesson I learned during 2010: Service Check – One of my clients received payment with an accompanying letter that expressed how upset the customer was about the unusually poor service on that order. My client immediately wrote back to apologize, included the check, and ended his note with, “Send us [...]
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Tags: amount, Check, client, Customer, lesson, letter, note, offerings, order, payment, service