Momentary Pause

Thirty years.

Can it really be that long since ‘Miracle on Ice’ when the United States Olympic hockey team – a group of amateur and college athletes – beat those big bad nasty Russians who were 27-1-1 in the previous four Olympic tournaments?

Mike Eruzione. Jim Craig. Herb Brooks. Those legendary names are synonymous with the pursuit and achievement of excellence for those of us old enough to remember the original tape-delayed broadcast. A then unknown Al Michaels counted down the seconds and said, “Do you believe in miracles? Yes!” (The hair on the back of my neck still rises whenever I see or hear that dramatic highlight.)

Things have changed a lot since then… most notably the greatest athletes are professionals – including those who participated in yesterday’s U.S. upset of the highly favored Canadian hockey team. The Olympic credo “Citius, Altius, Fortius” (Swifter, Higher, Stronger) needs to add “Profitus” as a fourth value.

As a capitalist nation, there’s nothing wrong with that transformation. Heck, when USA basketball fell to Bronze medal status in 1988, our solution was to assemble the Dream Team to win back Gold. Take that world. It’s all about the Benjamins… which means we’ll never again see a bunch of 20-something amateurs endure a grueling seven-month training regimen like the one Brooks put his team through and create an ending only Hollywood could produce.

So we’ll just have to enjoy the memories of three decades ago and celebrate today where we watched USA 4, Russia 3.

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The Ads Have It

Good Super Bowl. Saints deserved to win. Brees outplayed Peyton. Mardi Gras will be long this year.

The Who put on a solid performance – although I kept thinking: 1) I hope Roger Daltrey doesn’t have a heart attack; and, 2) It’s time to leave behind the rock icons and start using current stars. (Guessing next year in Dallas, Jerry Jones will serve up an array of country acts – George Strait, Kenny Chesney and Carrie Underwood.)

Like the game, the commercials will go down as good, not great. The ad execs were as conservative as the Colts offense. No one showed the kind of risk-taking Sean Payton took with that onside kick to open the second half.

Here is my Top 10 for 2010:

10. Budweiser “Clydesdales” – I wanted to put the Super Bowl Shuffle remix here; however, any ad that includes a Bevo lookalike works for me.

9. Audi “Green Police” – Great concept that built toward a surprise ending as a car commercial.

8. Google “Paris” – This one probably didn’t make your list…but for simplicity and creativity, it was a winner (especially since my daughter spent last summer in France).

7. Kia “Sock Monkey” – Anyone willing to bring back that classic symbol of the stock market bubble deserves recognition. Really liked the robot doing the robot.

6. CBS “Letterman” – Great connection with recent NBC late night challenges. Oprah mediated as Leno took subtle swipe at his own network.

5. Denny’s “Grand Slam” – It was corny, but I liked the screaming chickens.

4. Budweiser “Bridge” – Nice take using a ‘B’ movie approach. I could hear some small town folks in west Texas saying, “Yep, we’d do that here.”

3. Tru.tv “Troy Polamalu” – Well-timed Groundhog Day premise with a shocking ending. Good follow-up to his shampoo commercials that appeared all season.

2. Snickers “Betty White” – The moment it came on, I said, “That looks like Betty White.” Turns out it was. Liked the Abe Vigoda ending. Surprised to learn he’s still alive.

1. Doritos “My Momma” – Ads with children and pets always work, especially when the kid gets in the face of mom’s date.

Finally, I hope all the pundits and folks who criticized Tim Tebow learned a lesson. Before you make negative comments, watch the ad. This turned out to be one of the better ones – and a great way to handle a difficult subject. Focus on the Family got a lot of value from its investment.

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Does Competition Lower Prices?

Apple and its iconic leader Steve Jobs rank near the top of any list of great innovators. Dating back to the introduction of the Macintosh on Super Bowl Sunday 1984 – and the Orwellian ad directed by Ridley Scott – continuing through the iPod, iMac and now iPad… Apple keeps churning out the hits and changing industries.

After Amazon shook the publishing world with its Kindle electronic reader, most pundits felt it was a matter of time before Apple would introduce a better device. It took two years before last week’s announcement of a “truly magical product” that comes in full color, allows Internet access, works with all 140,000 Apps – and this is just version 1.0.

Of course, there’s a ‘dark side’ of any great story… and this one impacts consumers. Kindle pricing on new releases is $10 – a tremendous savings compared to buying the hardback; however, within days of the iPads’ introduction, Macmillan said it will increase e-book prices to $13-$15.

Amazon reacted by pulling Macmillan titles: “We have expressed our strong disagreement and the seriousness of our disagreement by temporarily ceasing the sale of all Macmillan titles. Ultimately, however, we will have to capitulate and accept Macmillan’s terms.”

So going forward, Macmillan will set prices and pay Amazon a 30 percent commission. Not surprisingly, that’s the agreement Apple made with major publishers. (And you thought all of the mystery and drama only happens inside the pages!)

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Grass Is Always Greener

Last week I was facilitating the quarterly check-in meeting with one of my oil and gas client’s teams. These 55 energetic folks are responsible for delivering $120 million in revenue this year. As you might imagine, they are feeling some pressure to execute efficiently. One person began her comments by saying, “Everyone needs to understand our industry is changing quickly…” The only thing I remember about the rest of her statement is it appeared she was trying to justify some of the challenges they’ve faced thus far.

My guidance was to suggest they not fall back on a “we’re different than everybody else” crutch. I mentioned the airline commission cuts of 1995 – and ultimate elimination a few years later – and how one-third of travel agents evaporated from the industry.

I asked how many of them would like to be a printer right now. No one volunteered. Then I said, “Imagine you work at Amazon. You’re sitting on top of the world with Kindle…until Steve Jobs introduces iPad. How are you feeling today?”

Evolution. Commoditization. Overcapacity. There will always be something that jumps up and disrupts the smooth road you’re walking.

I was the co-owner of a sports travel company during the commission cuts. People across the industry were screaming for a class action lawsuit. We took a different approach – gathering our leaders and asking, “What now?” It took about a year for us to discover a better path. Today, that business – which I sold to my partner – is a two-time recipient of the “Best Travel Company in North America” award.

Of course, there was a class action lawsuit regarding the commission cuts. We eventually received a check for about $1,000. Good thing that wasn’t the change we counted on for success.

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