Pet Peeves

April 30th, 2019

For two decades, I have put in writing my ‘view of things’ – first for the magazine we sent to our franchisees when I worked in that industry, then through the e-newsletter I penned for 14 years, and lately this blog. During those 300+ missives, I’ve never listed things that get under my skin……

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Judge Mint

April 22nd, 2019

Chocolate or Vanilla. F-150 or Silverado. Ginger or Mary Ann. Every day at work and at home, life is a continuous stream of choices… and each one has some degree of impact on what follows afterward. Hit the alarm snooze button one too many times and you’re 10 minutes late for that early morning…

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Surprising Service

April 18th, 2019

Airlines aren’t exactly, shall we say, known for going out of their way to treat customers as you want to be treated. Extra charges for baggage. Extra charges for food. Extra charges for making a change. Crowding another row on the plane then extra charges for seats with more legroom. Yet, recently, two airlines…

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Northern Lights

March 31st, 2019

Canadians have a reputation for being polite… typically acting in ways that are kind and considerate. Having spent more than two months there the past few years working with leaders from the western provinces across the country to Newfoundland, I think that perception is true. Whether training, facilitating meetings or joining in a walk-around,…

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Scope Creep

March 29th, 2019

There is an accepted theorem of IT projects that what starts out as a great idea for better productivity – before the actual ‘Go Live’ moment – will ‘take twice as long, cost twice as much, and be half as effective as expected’… at least prior to the v1.1 release. A corollary exists in…

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